1、NAVIGATING THE FUTURE OF FOOD SERVICES AND FACILITY MANAGEMENTStphane BirchlerJulien Boulenger Oliver Wyman2Navigating The Future Of Food Services And Facility Management FOREWORDIn an era marked by rapid change and evolving consumer and corporate customer expectations,food services and facility man

2、agement stand at a pivotal crossroads.Understanding the key trends shaping this sector has never been more critical,as organizations strive to ignite growth,enhance operational efficiency and prioritize sustainability and health.This report the product of extensive collaboration with industry leader

3、s aims to illuminate the industrys current landscape and provide insights into emerging trends andbestpractices.By examining the interplay among consumer and customer behaviors,technological advances,sustainability initiatives,and the evolution of competition,we hope to equip industry stakeholders w

4、ith the knowledge necessary to navigate this dynamic environment.We extend our gratitude to all contributors whose insights have been invaluable in shaping this report.Stphane Birchler Partner,FranceJulien Boulenger Partner,United States Oliver Wyman3Navigating The Future Of Food Services And Facili

5、ty Management EXECUTIVE SUMMARYThe convergence of technology,changing dietary preferences,and heightened awareness of environmental impact are redefining how food services and facility management(FM)operate.From the rise of plant-based diets and local sourcing to the integration of smart technologie

6、s that optimize resource use and building efficiency management,the parameters within which industry must operate are getting far more numerous and exacting.Consequently,the complexity of commercial food services and facility management is increasing,leading many more customers to outsource these ne