1、The road ahead:Artificial intelligence and the future of financial servicesCOMMISSIONED BY2The road ahead:Artificial intelligence and the future of financial services The Economist Intelligence Unit Limited 2020Contents3 About the research 4 Executive summary6 Who is leading the race for AI?8 Main b

2、enefits11 True measures of success13 A transformational journey14 Overcoming legacy systems and other barriers16 The upskilling revolution18 Conclusion3The road ahead:Artificial intelligence and the future of financial services The Economist Intelligence Unit Limited 2020About the researchThe road a

3、head:Artificial intelligence and the future of financial services is an Economist Intelligence Unit report,commissioned by ThoughtSpot.The report analyses the results from a survey of 200 business executives and C-suite managers performing both information technology(IT)and non-IT functions at inves

4、tment and retail banks and insurance companies.The survey examines where and to what degree artificial intelligence(AI)technologies are being adopted within the financial services industry,how these institutions measure its success and what challenges remain to be overcome.Through our survey and in-

5、depth interviews with leading experts we sought to determine how these changes will shape the financial services industry in the coming years.Our thanks are due to the following individuals for their time and insight:Cary Krosinsky,lecturer,sustainable finance,Yale School of Management Kerry Peacock

6、,chief of operations EMEA and international head of operations,MUFG Bank(London Branch)Alaa Saeed,managing director and global head,Institutional eSales and Client eCom Products,Citibank(London Branch)This report was authored by Dewi John and edited by Katya Kocourek.4The road ahead:Artificial intel