通过客户成功加速采用软件.pdf

1、Accelerating AdoptionAccelerating AdoptionWith Custom er SuccessWith Custom er SuccessAgendaAgenda1.The Customer Success Team2.Adoption Readiness3.Quarterly Business Reviews4.axiUm Insights Program5.QuestionsChris WaltersChris WaltersHead of Customer SuccessEmail:Phone:778.828.1673778.828.1673The CS

2、M The CSM TeamTeamAcce le ra tin g Ad o p tio n with Cu sto m e r Su cce ssAs a Customer Success Management team our goal is to deliver value with every interaction.Just checking inBuilding Building Growing ValueGrowing ValueResponsible for identifying and demonstrating value for new projects and op

3、portunities.Sales ExecutiveSales ExecutiveProvides specialized expertise,consulting,and implementation services for a specific project.Professional Services Professional Services Resolves technical issues,troubleshoots problems,and assists customers in maintaining the functionality of products or se

4、rvices.SupportSupportDedicated to ensuring the long-term success and satisfaction of customers by proactively engaging and continuously maximizing the value they derive from the companys products or services.Custom er SuccessCustom er SuccessYour Ongoing Journey with Your Ongoing Journey with axiUma

5、xiUmDepth/MaturityOnboardOnboardAdoptionAdoptionGrowthGrowthRenewalRenewalSalesCustom er SuccessCustom er SuccessProfessional ServicesSupportProject PrepContractsSignedProject KickoffProject RetroAdoptionReadinessBusinessReviewBusinessReviewBusinessReviewInsightsReviewInsightsReviewRenewalPreparatio

6、nRenewalReviewNewFeatureDemosNew Purchase or ProjectSandi AcresShawn GraverDale GibsonSolutions ConsultantCustomer Success Manager-axiUmCustomer Success Manager-axiUmMeet the Meet the axiUmaxiUm CSM TeamCSM TeamAdoption Adoption ReadinessReadinessAcce le ra tin g Ad o p tio n with Cu sto m e r Su cc