1、2024 ZS Future of Health ReportOur 6-country survey reveals what people want from healthcare By Bill Coyle,Brian Chapman,Peter Manoogian,Judith Kulich,Ahmed Albaiti,Maria Whitman and Joe Stevens 2024 ZS|1REPORTREPORTObservationsfrom todays healthcare landscape1Solutions:Bridging the healthcare gaps2

2、REPORTSince 2021,ZS has surveyed healthcare consumers and healthcare providers about their view of the future of health.Although every encounter an individual has with the healthcare system is shaped by variables including their income,gender,age,where they live,ethnic background and their own healt

3、h history,weve uncovered a shared desire for change in how healthcare is delivered that transcends borders and demographics.This years ZS Future of Health Survey examined the attitudes and perceptions of a balanced sample of 9,500 adult healthcare consumers and 1,359 healthcare providers from the U.

4、S.,U.K.,Germany,Sweden,Japan and China.This group included 1,055 primary care providers(PCPs)and 304 specialists.We also added neurologists to our U.S.healthcare provider sample,which included PCPs,oncologists and cardiologists.And we expanded our scope to ask people whether they are currently exper

5、iencing a range of targeted conditions,including diabetes,obesity,cancer and cardiovascular disease,among others.New topics in 2024Health equity,AI and digital connected healthNo conversation about the state of healthcare in 2024 would be complete without a discussion about AI and health equity,both

6、 of which are top of mind for all healthcare organizations,including pharmaceutical companies,medtech companies and health plans.This year,we wanted to gauge respondents awareness,trust and comfort with AI,find out whos struggling to access healthcare services and why,and examine whether weve made a