1、Mastering Today.Shaping TomorrowWhy we need to solve todays field service challenges before we can perfect tomorrowWHITE PAPERContentsThe Current Concerns Keeping Service Leaders Awake at Night5Chapter 1Mastering Service Today,While Building Towards Tomorrow15Chapter 2Introduction3Perfecting Asset L

2、ifecycle Management(And Why It Is Critical)23Chapter 3Preparing for the Future of Field Service29Chapter 4Final Thoughts35About39Field Service Management(FSM)is at a critical juncture,where addressing todays pressing challenges is crucial for future success.“COPPERBERG&PTC SERVICEMAX WHITE PAPERMAST

3、ERING TODAY.SHAPING TOMORROWDear Colleague,I am delighted to welcome you to this white paper,which I have written based on an excellent Town Hall session I hosted with a good friend and esteemed service leader,Mr.Coen Jeukens,who is VP of Global Customer Transformation team at ServiceMax,a PTC techn

4、ology.The Town Hall session in question was a fantastic,vibrant discussion,hosted on the Copperberg digital platform during which we shared insights gathered from numerous conversations with service leaders worldwide over the past 12 months.One of the prominent themes that emerged from these discuss

5、ions is the significant transformation occurring in service delivery,service strategy,and the integration of advanced technologies such as Aug-mented Reality(AR),Artificial Intelligence(AI),and the Internet of Things(IoT).Yet,despite this incredible period of change,Coen and I had inde-pendently bee

6、n consistently hearing the same message from service leaders.While the dominant discussions in the industry are centred around how technology is shaping the future,the majority of service leaders are still primarily focused on addressing their immediate chal-lenges.In fact,during our town hall,75%of