1、Chargeback challenges for travel merchants and what to do about themGlobal insights 2024Contents2Executive summary 301 Key elements to understanding chargeback challenges in travelMethodology and glossary of key terms502 How managing chargebacks became chaotic for travel merchants903 Why travel char

2、geback management is so complex1304 Travels chargeback management transformed from cost bucket to revenue recovery machine2005 Four ways travel merchants can improve chargeback management 23Chargeback challenges for travel merchants and what you can do about them3Executive summaryThe global tourism

3、sector*rebounded significantly in 2023,generating approximately$1.9 trillion U.S.dollars in revenue,up from$1.5 trillion in 2022.While the industry is expected to close more of the revenue gap caused by COVID-19 in 2024,its an industry with a slower comeback story than others.Additionally,travel mer

4、chants face low-profit margins,making managing chargebacks all the more important to help boost profitability.Travel chargeback rates average 0.89%,the second highest chargeback rate out of nine industries,according to a study by Clearly Payments*.Travel-related chargebacks happen for a variety of r

5、easons:Higher instances of card-not-present transactions Trip cancellations Trip disruptions Dissatisfaction with the quality of travel experiences Service not deliveredChargeback challenges for travel merchants and what to do about themExecutive summary*Statista research department,“Market size of

6、the tourism sector worldwide from 2011 to 2023,with a forecast for 2024”Statista,2024.https:/ rate by industry and business type.”Clearly Payments,July 5,2023.https:/ file chargebacks because they genuinely havent received what they paid for or they have become victims of fraud.For example,service n