1、Survey2024 Scams Impact Survey:IndiaInvestigating the impact of authorized push payment (APP)fraud/scamsFICO Proprietary ResearchConducted July 2024,published October 20242As real-time payments(RTP)grow in India,can you effectively balance protection and customer experience?Real-time payments(RTP)ha

2、ve fundamentally altered the payments landscape in India since the introduction of Unified Payments Interface(UPI)in 2016.Most consumers in India have used RTP,and many have formed opinions about its utility and security.While Indian consumers are still reporting scams and losses,our survey results

3、reveal that they have declined year over year,which is anomalous when compared to the rest of the countries we surveyed.Perceptions about RTP security are changing,with more consumers feeling they are comparably safe to credit cards,and an increasing number of individuals say they are responsible fo

4、r losses to scams.A majority of Indian consumers say the top two ways their banks can protect them better from scams are through improved fraud detection and more notifications about known or emerging scams.Read this report for a deeper look at how Indian consumers are using RTP,experiencing scams a

5、nd losses,and changing their opinions about RTP and scam defense.An important note about the comparative data in this e-book.The data referenced throughout this e-book derives from two surveys FICO conducted in 2023 and 2024.Each survey asked more than 12,000 consumers across 14 countries their opin

6、ions and experiences regarding RTP usage,scams,and their banks scam management capabilities.When year-over-year comparisons are made,they are referring to a comparison of these two surveys that asked the same question in each year the survey was conducted.3RTP continues to grow The majority of consu