1、2024 Scams Impact Survey:UKInvestigating the impact of authorized push payment (APP)fraud/scamsFICO Proprietary ResearchConducted July 2024,published October 2024Survey2As real-time payments(RTP)grow and awareness increases in the UK,can you effectively balance protection and customer experience?UK

2、consumers are very familiar with real-time payments(RTP)services such as Faster Payments.As RTP continues to influence the payments landscape,scams are following in the shadows,a threat that an increasing number of UK consumers seem to recognize.Perceptions about RTP security are changing,with many

3、consumers feeling they are comparably safe to credit cards,yet an increasing number of individuals are reporting scam losses to their banks.Most UK consumers are satisfied with their banks fraud resolution process,but their customer experience expectations are high.Many want more automated fraud det

4、ection,and most would approve if their bank stopped a payment that was associated with a scam.An important note about the data in this e-book.The data referenced throughout this e-book derives from a survey FICO conducted in July 2024.The survey asked more than 12,000 consumers across 14 countries t

5、heir opinions and experiences regarding RTP usage,scams,and their banks scam management capabilities.Read on for more insights from our consumer survey and to understand how you can help protect customers from scams.3Most UK consumers use RTP About three quarters of consumers in the UK say they have

6、 sent(79%)and received(73%)RTP.More than a quarter (28%)plan to increase their RTP usage in the next 12 months,which falls short of the 44%global average.Most(59%)will maintain their current RTP usage level.UK consumers are uncertain about RTP securityMost UK consumers (71%)say RTP processes include