1、Policy Abuse and Its Impact on MerchantsGlobal Benchmarks 2023Executive Summary 3Methodology501 How Pervasive Is Policy Abuse?The Current State 802 What Motivates Customers to Abuse Merchant Policies?2803 How Merchants Address Policy Abuse and Its Impact3204 How Policy Abuse Varies by Region:APAC,EM

2、EA,LATAM,and US4105 Ways Retailers Plan to Address Fraud and Abuse in the Near Term5106 Key Suggestions for Overcoming Policy Abuse53Contents2Policy Abuse and Its Impact on Merchants Global Benchmarks 20233Policy Abuse and Its Impact on Merchants Executive SummaryExecutive SummaryLenient return poli

3、cies,generous promo code offerings,and reseller options may have helped grow the ecommerce ecosystem,but Riskifieds research shows that abuse of these same policies has become a significant problem for merchants.In fact,Riskifieds data show that policy abuse costs some merchants even more than charg

4、eback fraud,and likely amounts to more than a hundred billion dollars of loss across the ecommerce ecosystem.*The Wall Street Journal*recently reported that processing$100 of returned merchandise costs merchants about$26.50.Riskifieds survey found these numbers are likely even worse:Two-thirds of re

5、tailers(67%)said they can recoup less than half of the total value of a returned item.One merchant quipped,“We would have been better off financially if the customer had broken into our warehouse and stolen the item versus the expense of returning it.”Riskified partnered with WBR Insights to intervi

6、ew more than 300 merchants worldwide to discover:How widespread policy abuse isCauses and motivations behind policy abuseHow seasonality and holiday purchasing affect policy abuseHow much policy abuse harms merchant profitability How policy abuse and fraud varies across regionsRecommended steps towa