1、Chargeback challenges and what you can do about themGlobal insights 2024Executive summary 301 Key elements to understanding chargeback challengesMethodology and glossary of key terms502 How managing chargebacks became chaotic for merchants903 Why chargeback management is so complex1304 Chargeback ma

2、nagement transformed from cost bucket to revenue recovery machine2005 Four ways merchants can improve chargeback management23Contents2Chargeback challenges and what you can do about them3Executive summaryIn the booming ecommerce landscape,sales soar annually,offering lucrative opportunities for both

3、 established giants and newcomers to grow.But this influx of sales also leads to rising chargeback rates.Consumers increasingly turn to chargebacks as a means to recoup funds,with around 75%of American and British customers filing a chargeback in 2023*.Often,consumers file these chargebacks because

4、they genuinely havent received an item or their card has been charged fraudulently.However,increasingly,consumers file chargebacks to receive compensation under false pretenses.So,as ecommerce sales have grown,so too have chargebacks and,in turn,chargeback fraud.Add to that the tremendous complexiti

5、es and inefficiencies in managing chargebacks,and most would agree:ecommerce has entered an era of chargeback chaos.Merchants know fraudulent claims constitute a significant portion of their total chargebacks,known as first-party fraud.But current management processes make it more costly to dispute

6、fraudulent claims than to simply accept them in the long run or even proactively refund.Chargeback challenges and what you can do about them Executive summary*Consumer attitudes towards chargebacks in 2023:Comparing the U.K with the U.S.(Tel Aviv:JUSTT,2023)https:/justt.ai/consumer-attitudes-towards