1、CHAIRMANS REVIEWWORLD RETAIL CONGRESS 2024A WORLD RETAIL CONGRESS PUBLICATIONINTRODUCTIONThis years World Retail Congress met in Paris,one of the great retail capitals of the world and soon to be the host city for the 2024 Olympic Games.The appeal of Paris meant we attracted one of our biggest atten

2、dances and more importantly,retail leaders from many of the key retailers operating in the world today.It meant the level of discussion and debate was of the very highest quality and rich in actionable ideas and takeaways.Our theme was high-performance retail,which encapsulated the reality of retail

3、 that businesses cannot expect to see any let-up in the uncertainties and unpredictability of todays macroeconomic and geopolitical climate.As we heard from many speakers,what this means is that retail leaders are looking within their businesses to deliver sustainable growth and profitability throug

4、h re-examining everything they do and to engage teams and technology to exceed established performances.The parallels with the performances that we will see at the Olympics and how athletes push themselves was very clear as we heard from some top sports coaches and mentors.The congress programme had

5、 been built around the key pillars of high performance and across the three days of content that was delivered by over 140 speakers,these were reinforced time and again.It really is about winning customers,winning teams,winning business models,winning innovation and winning with purpose.My biggest t

6、akeaway was that we are at a critical but exciting point in the development of retailing.Retailers around the world have had to face,and continue to face,some extraordinary challenges not least of which being that the world is changing driven by technological change.And what we heard in Paris was th