1、Reinvention at your convenienceKey trends accelerating new growth opportunities for the fuels and convenience retail industry Reinvention at your convenience Trend#3Delivering on“convenience”means moreand more Trend#4Operational resiliency is becoming a competitive advantage Introduction:Refueling f

2、or reinventionTrend#2Consumers increasingly value personalized experiences Whats your priority?Trend#1 Value sources are evolving and expanding Ready for reinvention?Table of contentsAuthorsRushad ChinoyPrincipal Director,Fuels and convenience retail Europe,Middle East&Africa leadMaribel NowakSenior

3、 Manager,Fuels and convenience retail North America lead Brian Gray Managing Director,Fuels and convenience retail global lead Reinvention at your convenience Refueling for reinventionImagine:Youre on your way to work,a couple of miles away from the fuel station where you usually stop to fuel up.You

4、r convenience store(c-store)app prompts you to confirm if youll be stopping by for fuel and your usual coffee.You confirm.By the time you arrive,your coffee is ready and waiting.As you pull up to a pump,sensors instantly recognize your vehicle,authorize the fuel transaction and send you a welcoming

5、text message with an offer.Not only is it relevant,but its exactly what you need at this time of the day.Additionally,when you step into the store,you find yourself surprised and pleased to see freshly baked bread from your favorite local bakery.Your experience feels welcoming,fresh and familiar at

6、the same time.You leave realizing that youll probably return even before its time to refuel.IntroductionReinvention at your convenience Reinvention at your convenience Soon,many fuel retail stations wont primarily be places to refuel.Working within the limits of their space,some will transform into