1、Future of the workforce:How AI agents will transform enterpriseworkflowsWe dive into what agents are,their limitations,key companies,andimplications for the future of work.The idea of autonomous AI agents LLM-powered bots that can independently reasonand execute tasks caught on like wildfire in 2023

2、,marking an important evolutionbeyond chatbots and copilots.OpenAI CEO Sam Altman has described agents as“AIs killer function”as recently asMay 2024.Now,the space is seeing a proliferation of startups:More than 50 companies haveemerged since 2022 focusing on agents,agentic workflows,and agent infras

3、tructure.While much of the tech remains limited in its ability to execute tasks reliably,use casesare gaining traction in horizontal enterprise applications like customer support,sales,and engineering.As AI agents evolve to tackle more complex workflows,the implications for enterprisesand their work

4、forces will be far-reaching,from replacing customer service reps andSDRs to augmenting compliance efforts and more.Below,we use CB Insights data to dig into:What AI agents are,current limitations,&the companies emerging in the spaceHorizontal applications gaining tractionIndustry applications on the

5、 horizonLooking aheadFuture of the Workforce|2ContentsThe state of AI agents4How AI agents work5Limitations include complex reasoning&planning and tool use6The AI agent landscape8Horizontal applications dominate8Agent infrastructure tools emerge9Investment surges10Big tech jumps into the fray11Horiz

6、ontal applications&impacts13Customer support reps are at high risk of AI automation13Sales“AI SDRs”is a crowded market15Software development agents look to go beyond copilots18Cybersecurity is an emerging category19General enterprise workflow automation20Emerging industry applications&opportunities2