1、DIGITAL WORKPLACE SERVICES THE NEED TO HUMANIZE EXPERIENCES 2|DIGITAL WORKPLACE SERVICES THE NEED TO HUMANIZE EXPERIENCESExternal Document 2024 Infosys LimitedContentsDIGITAL WORKPLACE SERVICES THE NEED TO HUMANIZE EXPERIENCES|3External Document 2024 Infosys LimitedTime to go AI-first 6Digital colla

2、boration 9Workplace security and user privacy 13Employee experience platforms 15Unified communications and contact center as a service 17Connected workspaces 19Service desk and experience 21Digital learning 23Digital employee experience management 25Advisory council 27Contributors 27The world of wor

3、k is undergoing a seismic shift,thanks to rapid technological changes and evolving societal expectations.While enterprises integrate generative AI responsibly to become AI-first,human-centricity remains central for improving employee experiences.4|DIGITAL WORKPLACE SERVICES THE NEED TO HUMANIZE EXPE

4、RIENCESExternal Document 2024 Infosys LimitedDIGITAL WORKPLACE SERVICES THE NEED TO HUMANIZE EXPERIENCES|5External Document 2024 Infosys LimitedThe rapid pace of change at work,from hybrid and the growth of the gig economy to transformative new technologies,means organizations face the dual challeng

5、e of maintaining productivity and fostering innovation.To deal with these challenges and adopt to an evolving workforce,organizations must prioritize a human-centric approach.This involves creating inclusive workplaces that support mental and physical wellbeing,offering flexible work arrangements,an

6、d investing in continuous learning and development.Emphasizing employee engagement,diversity,and a strong organizational culture are also crucial to attract and retain talent.Generative AI plays a pivotal role in this transformation.It unlocks employee potential by personalizing skill development,fo