1、Unveiling the Nexus of Cost,Quality,and AIThe State of Outsourcing:2024Presented by:&01The State of Outsourcing:Unveiling the Nexus of Cost,Quality,and AI|Contents02 Introduction03 Key Findings04 Big Picture Outsourcing Trends05 Common Outsourcing Priorities and Considerations08 Outsourcing Strategi

2、es09 How AI Is Transforming Outsourcing Decisions and Expectations11 AI Expectations in Outsourcing Vendors13 How Tech Companies Are Embracing Outsourcing14 The Current State of Tech Companies15 Tech Companies Care More About AI17 Conclusion18 Appendix,About02The State of Outsourcing:Unveiling the N

3、exus of Cost,Quality,and AI|IntroductionIn recent years,technological and economic trends have forced companies to rethink their organizational goals and strategies.These shifts impacted outsourcing decisions,in particular,in unexpected ways.While organizations are generally happy with their outsour

4、cing vendors,theyre still willing to switch partners.Cost is a major factor here,as well as service quality and access to AI capabilities.SupportNinja,in partnership with CMSWire Insights,surveyed 488 leaders(i.e.,directors,presidents,or partners/owners)in organizations that use outsourcing to some

5、degree.The insights from these leaders helped us explore trends in how companies leverage outsourcing and make vendor decisions.They also show many fascinating trends related to how growing AI capabilities are making organizations rethink what they expect from outsourcing partners and how the tech i

6、ndustry stands out as a sector especially interested in proactively harnessing the power of outsourcing.03The State of Outsourcing:Unveiling the Nexus of Cost,Quality,and AI|Key FindingsLittle loyalty toward outsourcing vendors:Most organizations(93%)are at least somewhat satisfied with the level of