1、The importance of value streams in the age of AIKPMG International|KPMG.Make the Difference.ContentsWhat are value streams?04The role of businesssupport services08Creating value-driven,customer-centric experiences09Designing for value-driven customer-centricity 12How KPMG can help14 2024 Copyright o

2、wned by one or more of the KPMG International entities.KPMG International entities provide no services to clients.All rights reserved.The importance of value streams in the age of AI|2In a rapidly evolving business environment,organizations should continually seek ways to enhance value creation,impr

3、ove competitiveness,and drive cost efficiency.Theadvance in artificial intelligence(AI)has the potential to rapidly accelerate value creation through AI-powered value stream analysis and AI-enabled continuous improvement.By focusing on value streams and the services that support them,organizations c

4、an achieve operational excellence,deliver superior customer experiences,and drive sustainable growth.Value streams provide a structured framework for delivering core products and services efficiently.The concept of value steams is rooted in Lean,Six Sigma andAgile methodologies and is the series of

5、steps involved in delivering products or services to customers.AI can significantly accelerate the cost,time and quality benefits derived from value streams by enhancing data integration and analysis,enabling real-time monitoring and insights,and automating and optimizing processes.AI is also provin

6、g to be a catalyst for customer-centric transformation,revolutionizing the way organizations create value for customers.AI can also be the stimulus for transforming business models and creating new industrial ecosystems.From predictive analytics to personalized recommendations,AI-powered tech soluti