基础设施和运营成本优化构想.pdf

1、 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because

2、 this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its affiliates.Elaine Zhang研究总监基础设施和运营成本优化构想2 2023 Gartner,Inc.and/or its

3、 affiliates.All rights reserved.RESTRICTEDn=56回答问题的中国CIO和技术高管,2022年和2023年，贵公司的优先事项是什么？来源：2023年Gartner首席信息官和技术高管调研答案逐字编码，可以多选。问题：20222023年，贵公司的首要任务是什么？36%29%25%23%21%0%25%50%数字化转型高效使用数据降本增效客户/用户体验技术现代化中国企业最常见的五大业务首要任务3 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED20232023年ITIT

4、预算增幅+5.1%全球企业IT预算增幅预测均值+4.9%2022年+0.7%中国4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTEDITIT预算占企业运营预算的平均百分比5 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED新思维新结果数字产品型时代服务型时代技术型时代创新速度和敏捷性聚焦终端客户服务管理聚焦内部客户成本效益运营管理聚焦流程不同领导方式的优先级被动接受变革和颠覆从容应对变革和颠覆积极推动变革和颠覆6 2

5、023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED议程如何构思成本优化提供成本优化想法开始行动7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED提升业务价值提升投入水平应用TCOI&O预算IT服务/产品总体拥有成本（TCO）核心业务能力业务能力差异化终端用户效率业务部门盈亏IT预算提升业务价值增加投入水平平衡成本优化组合：预算的深度8 2023 Gartner,Inc.and/or its affiliates.All

6、 rights reserved.RESTRICTED平衡成本优化组合：风险/回报的广度杠杆区盲盒区易摘区速赢区复杂性潜在回报率+-+-9 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTEDI&O预算IT预算业务预算易摘区速赢区杠杆区盲盒区易摘区速赢区杠杆区盲盒区易摘区速赢区杠杆区盲盒区平衡成本优化组合：深度与广度的结合10 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED议程如何构思成本优化提供成本优化想法开始行动1