把事情放在一起：建立一个学生的成功仪表板.ppsx

1、Putting Things Together:Building a Students Success DashboardBenjamin CostelloIthaca CollegePrivate,Primarily Undergraduate,4-year college in Upstate,NY.Ithaca CollegeUG4,818Grad421EnrollmentOur DepartmentSituated InEnrollment ManagementStaffing3 FTE focusing on Customer Experience(CX)RoleSlate impl

2、ementers,builders,designers,and consultantsConstituent Engagement Strategy(CES)MarketingPersonalization and Campaign Design and AnalyticsPortalPortal Experience from Admission to StudentFinaidPricing&ValueTransparentFinancial AidPackageChecklistPersonalized New Student ChecklistSocialConnect with Yo

3、ur New ClassmatesOrientationEvent Management and SMS CampaignsAccountsSet up your new Ithaca AccountSuccessStudent Success Dashboard&PortalTutoringTutor and Peer Success Coach matching and session trackingResLifeRA 1:1 Meetings Logs and auto referralsConcernsAcademic Concerns Interventions and Early

4、 Alert SystemLOA/WLeave of Absence Counseling and WorkflowsWhat is the Success Dashboard?A holistic and comprehensive view of information about a specific student to assist IC faculty and staff in providing the best support possible.OriginsOrigins:Where we were Data-rich,and information-poorSiloed s

5、ystems and data ownership Lack of integrationsNo consistent processes across departments and schools We believe in our peopleThey lack context and visibility Empower them with information!Stakeholder Input-Focus groupsDedicated and collaborative faculty instructors and advisorsSkeptical,tired,and le

6、ss-cooperative faculty instructors and advisorsCase management,Coaches,Mentors,and Student Affairs professionalsStudents,Student Governance CouncilOrigins:Getting meaningful inputUser-Story Format(who,what,why)As a _,I would like to be able to _ so that I can _.As a faculty advisor,I would like to b