MuleSoft：2019连接基准报告（英文版）(20页).pdf

1、WHITEPAPER 2019 Connectivity benchmark report 2 About this report Research for this report was conducted with IT decision makers across the U.S., U.K., Germany, Netherlands, Australia, Singapore, and China. MuleSoft commissioned independent market research company Vanson Bourne to survey 650 IT lead

2、ers from global enterprises to discover: What is the state of todays digital transformation initiatives? How is the role of IT evolving in the customer-centric era? What are the top challenges IT organizations face? Which strategies are enterprises adopting to get ahead of the market? The research w

3、as conducted in December 2018 across the U.S., U.K., Germany, Netherlands, Australia, Singapore, and China. Respondents were IT decision makers from enterprise organizations with at least 1,000 employees, across both public and private sectors. Interviews were conducted online using a rigorous, mult

4、i-level screening process to ensure that only suitable candidates were given the opportunity to participate. 3 Contents 01 Digital transformation is front and center: its all about the connected customer 02 ITs new role: the business catalyst 03 The IT delivery gap widens as new technologies emerge

5、04 IT leaders prepare for the future 05 API programs: the key to unlocking customer experience Key takeaways for IT leaders Demographics Ninety seven percent of organizations are currently undertaking or plan to undertake digital transformation initiatives. 4 01 Digital transformation is front and c

6、enter: its all about the connected customer In todays connected world, businesses are competing on speed and agility to meet tremendous expectations of customers. Only 36% of IT leaders report their organization offers a completely connected customer experience. The vast majority of organizations (9