1、FEATURING RESEARCH FROM FORRESTERThe State Of AI In Banking,2023Banking on Intelligence:Using AI to Drive a Step-change in Business ProductivityBanking on Intelligence:Using AI to Drive a Step-change in Business ProductivityResearch From Forrester:The State Of AI In Banking,2023Further ReadingAbout

2、WWTIN THIS DOCUMENT2023 was a landmark year in the evolution of AI.Much like prior transformative moments in AIs history from Netflixs machine learning-driven personalized recommendations engine in 2009 to ImageNets deep neural networking breakthrough for image recognition in 2012 we are witnessing

3、AIs“iPhone moment.”Just as the iPhone made technology accessible to the masses,generative AI solutions like ChatGPT symbolize AIs readiness for widespread use through pre-trained models.This development has sparked an unprecedented surge in interest and investment,prompting a critical question:How d

4、o we harness this monumental power?Amidst the deluge,several profound consensuses emerged.First,the hype around AI is undeniably real and demands collective action.Second,there is recognition that mastering AI equates to a significant competitive advantage.However,hand in hand with the opportunity o

5、f AI comes a third point of consensus:there are massive risks associated with AI,from regulatory challenges to ethical hurdles to implications for employee experiences.As we push into 2024,the landscape continues to be defined by a recognition of the immense potential of AI as well as its formidable

6、 challenges.The featured overview report from Forrester,“The State of AI in Banking,2023,”leverages a data-driven lens to weigh the strategic intent of AI adoption against the realized outcomes,revealing a notable disparity.The insights from Forresters examination are pertinent to financial sector l