1、1Gartner for Customer Service Leaders Follow Us on LinkedIn Become a Client Top Priorities for Customer Service Leaders in 2024Future-forward insights to meet challenges and drive successTop Priorities for Customer Service Leaders in 20242Gartner for Customer Service Leaders Follow Us on LinkedIn Be

2、come a Client Top Priorities for Customer Service Leaders in 2024Top priorities for customer service leaders in 2024We interviewed and surveyed more than 250 customer service leaders across all major industries to identify their most pressing priorities and key challenges for 2024.Improving the cust

3、omer experience was the most commonly cited priority,followed by employing analytics for voice of the customer(VoC)and improving operations.*Percentage of respondents who indicated this was a significant priority Source:Gartner01Improve customer experience06Improve customer loyalty 02Employ analytic

4、s to understand VoC07Improve self-service adoption03Improve operations08Improve self-service success/containment 04Improve customer retention 09Enable employees with technology 05Employ analytics to support operations efficiency 10Improve employee productivity 86%*64%64%64%62%61%70%*69%*65%64%3Gartn

5、er for Customer Service Leaders Follow Us on LinkedIn Become a Client Top Priorities for Customer Service Leaders in 2024Achieving priorities:3 key areas of focus for 2024Customer service and support leaders priorities for 2024 reflect their role in guiding what needs to be accomplished using techno

6、logy and how to accomplish it.They describe 2024 as a year to make progress in three key areas:Self-serviceGiven how many younger customers will simply give up if they cant resolve an issue on their own,forward-looking leaders are evolving self-service strategy to provide more engagement and problem