1、i2024 banking and capital markets outlookBanks strategic choices will be tested as they contend with multiple fundamental challenges to their business models.They must demonstrate conviction and agility to thrive.Deloitte Center for Financial ServicesTable of contents03.Navigating the changing conto

2、urs of the global economy11.Forces shaping the future of the B&CM industry15.Retail banking:Fortifying customer relationships and owning a greater share of wallet21.Consumer payments:Grabbing a bigger slice of the revenue pie in a fast-evolving ecosystem28.Wealth management:Revamping the advice engi

3、ne for the future of wealth32.Corporate and transaction banking:Enabling efficient money flows through digitization 39.Investment banking and capital markets:Rejiggering business models and leading with cutting-edge technology44.Market infrastructure:Reinventing business models and becoming more ind

4、ispensable to clients 49.Endnotes2024 banking and capital markets outlook2 A slowing global economy,coupled with a divergent economic landscape,will challenge the banking industry in 2024.Banks ability to generate income and manage costs will be tested in new ways.Multiple disruptive forces are resh

5、aping the foundational architecture of the banking and capital markets industry.Higher interest rates,reduced money supply,more assertive regulations,climate change,and geopolitical tensions are key drivers behind this transformation.The exponential pace of new technologies,and the confluence of mul

6、tiple trends,are influencing how banks operate and serve customer needs.The impact of generative AI,industry convergence,embedded finance,open data,digitization of money,decarbonization,digital identity,and fraud will grow in 2024.Banks,in general,are on sound footing,but revenue models will be test