1、THE DUALITY OF INSURANCE DIGITALIZATIONA white paper exploring how digitalization is challenging the insurance industry by creating new problems while solving existing ones.TABLE OF CONTENTSEXECUTIVE SUMMARY&INTRODUCTION 1.UNSTRUCTURED DATAFinding Strategies for Optimization 2.PERSONALIZATION Efecti

2、vely Meeting Expectations 3.AGENT TECH ADOPTION Overcoming Hurdles 4.THE MENTAL HEALTH CRISIS Increasing Care Accessibility 5.POLICYHOLDER ENGAGEMENT Expanding the Value-Add 6.THE CUSTOMER JOURNEY Unlocking Growth OpportunitiesCONCLUSIONTHE INSURTECH COLLECTIVE468101214161732The question todays insu

3、rers are grappling with isnt whether or not to digitalize,but how to do it.What complicates matters is that digitalization has an inherent duality.On one hand it delivers transformative solutions and on the other hand it can also create new problems.Those planning and managing digitalization must be

4、 conscious of this duality and be prepared to also address the new challenges their digitalization eforts may create.Positively,leaders dont have to go about this alone.Within our industry,there are a wide range of digital providers experienced in successfully transforming problems into opportunitie

5、s.Digitalization is afecting every corner of the insurance industry,and for good reason.The move towards digital solutions ofers many advantages,such as a better understanding of policyholders,improved customer experiences,and increased overall efciency.Digitalizing your company,however,may not be s

6、traightforward.As you implement digital solutions,new problems can arise due to technology.We have identifed 6 common problems facing the insurance industry that are directly linked to digitalization:1.Unstructured data fnding strategies for optimization 2.Personalization efectively meeting expectat