1、XM FOR CUSTOMER FRONTLINESReimagining omnichannel CX in the age of AIEvery day,customers leave a trail of information to tell you what they want,feel,and dislike.Every phone call,chat,website visit,social post,and online review generates billions of datapoints into what they did,why they did it,and

2、how they felt.Imagine a world in which each of those markers,from every interaction,are automatically translated into actionable insights that drive innovation in every corner of the organization.A 100%response rate.And you havent had to ask a question.Todays customers traverse an increasingly compl

3、ex omnichannel landscape spanning digital,physical locations,contact centers,and more.The sheer volume of data theyre generating has proven overwhelming for traditional CX programs to handle,leaving many unable to capitalize on a goldmine of experience data,instead delivering disjointed journeys as

4、customers move from one channel to the next.As a result,organizations are unable to answer fundamental questions about the customer experience,like:-What parts of the experience are broken?-How is it affecting satisfaction and retention?-How much is it costing in lost revenue and operational ineffic

5、iencies?-What is the risk from compliance issues?-What improvements need to be made to fix it?Dont just asklisten!01XM FOR CUSTOMER FRONTLINESBuild a future-proof CX programIn this guide,well explore how new technologies like Artificial Intelligence(AI),machine learning,and natural language processi

6、ng have given todays leaders the tools they need to truly understand what their customers need.Youll learn how to build a world-class omnichannel program that brings together data across the customer frontlines,makes sense of it,and then intelligently delivers insights and recommendations to teams a