1、2022 SMALL BUSINESS DIGITAL BANKING VENDOR SCORECARD DECEMBER 2022 Javelin Advisory Services|Small Business BankingAnnouncing 2022 Winners 2 2022 SMALL BUSINESS DIGITAL BANKING VENDOR SCORECARD 2022 Escalent and/or its affiliates.All rights reserved.PRIMARY QUESTIONS ABOUT THE AUTHOR OVERVIEW Javeli

2、ns 2022 Small Business Digital Banking Vendor Scorecard evaluates six vendors with products aimed at banks and credit unions servicing small businesses,a segment vital to their survival and where they face significant competitive headwinds.The vendors are rated across three major categories,from use

3、r experience to administration to strategic vision,and were assessed based on 380 features and functionalities.Q2 was the overall winner with its single-platform approach to digital business banking,allowing client FIs to make their own decisions about the products and services they offer to their b

4、usiness customers.Apiture and NCR followed close behind in the top tier of vendors,and the field was defined overall by a shrinking gap between the leaders and the laggards as commoditization takes hold in the industry.AUDIENCE:Financial institutions:Senior strategists,product managers,and marketers

5、 responsible for small-business digital banking.Vendors:Online and mobile banking platform providers,core vendors.Third parties and fintechs:Digital strategists at companies providing payments and other financial services to small businesses.CONTRIBUTORS:Mark Schwanhausser Director of Digital Bankin

6、g Emmett Higdon Director of Digital Banking What criteria should banks and credit unions use to evaluate digital banking vendors?Which vendors are leading the way in terms of features and functionality,banker-facing tools,and strategic direction?What feature and UX best practices can FIs learn from