在故障管理系统中利用高级自动化功能.pdf

1、#CiscoLive#CiscoLiveRohit Bhagat,Customer Experience Product ManagerTony Phelps,Leader Product Management,Customer ExperienceBRKOPS-2176Automated Fault Management(AFM)Leveraging Advanced Automation capabilities in the Fault Management System 2023 Cisco and/or its affiliates.All rights reserved.Cisco

2、 Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex

3、spaceHowWebex spaces will be moderated by the speaker until June 9,2023.1234https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKOPS-21763#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaBusiness Challenges and OutcomesSolution ArchitectureDash

4、board SnapshotsVideo DemoCase StudyValue RealizationRoadmapConclusionBRKOPS-21764Business Challenges and Outcomes 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveChallengesChallengesDetect and trackCategorize and prioritizeInvestigate and resolveDocument and closure“Fix it

5、 forever”Improve time to resolutionProvide potential for preventionJump start troubleshootingProvide Remediation notificationsAutomate collection of specific dataCommunicate via ticket updatesOutcomesOutcomesFault Detection Why does it matter?BRKOPS-21766 2023 Cisco and/or its affiliates.All rights

6、reserved.Cisco Public#CiscoLiveFault Management Timeline7TIMETIME7.Vendor collaboration8.Resolution1.Fault event2.Event detection3.Initial response4.Internal ticketing5.Internal troubleshooting6.Vendor ticketingFaster remediation Faster remediation-Integrate Ciscos Intellectual Capital into the cust