通过以服务为中心的故障排除方法缩短问题解决时间.pdf

1、#CiscoLive#CiscoLivePaola Arosio,MIG Product Manager Leaderarosio_paolaBRKSPG-2474Reduce resolution time with a service-centric approach to troubleshooting 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Web

2、ex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343https:/ 2

3、023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKSPG-24743Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicToday,Operator ChallengesThe Concept of Heuristic PackageCodify Know HowThe Operator ExperienceKnow How ExtensionConclusionBRKSPG-24744 2023 Cisco and/o

4、r its affiliates.All rights reserved.Cisco Public#CiscoLiveOperational Challenges in Numbers*Forrester ResearchesBRKSPG-2474574%74%80%80%30%30%VISIBILITY/AGILITYCUSTOMER EXPERIENCEPRODUCTIVITY*MTTI/MTTK*MTTI/MTTK*Issue found*Issue found by endby end-useruserRepetitive Repetitive IssuesIssues 2023 Ci

5、sco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVISIBILITY/AGILITY Challenge 80%80%VISIBILITY/AGILITYMTTI/MTTKMTTI/MTTKBRKSPG-2474680%80%VISIBILITY/AGILITYMTTI/MTTKMTTI/MTTKIS MY SERVICE HEALTY?IS MY SERVICE HEALTY?IP Service 2023 Cisco and/or its affiliates.All rights reserved.C

6、isco Public#CiscoLiveCUSTOMER EXPERIENCE Challenge BRKSPG-2474774%74%Issue found Issue found by endby end-useruserCUSTOMER EXPERIENCEIS MY SERVICE IS MY SERVICE MEETING SLA?MEETING SLA?2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePRODUCTIVITY Challenge 30%30%PRODUCTIVIT