1、WHITE PAPERHow AI-Powered Workforce Management Can Drive Predictability,Sustainability and Productivity 2023The time-consuming and manual steps involved in tradi-tional scheduling and planning are rendered useless in the face of unforeseen disruptions and a shrinking talent pool,both of which lead t

2、o costly profit leaks and missed aftermarket opportunities.These shortcomings are constantly reminding service organizations that their outdated practices need an in-telligent makeover.Scheduling and planning solutions powered by artificial intelligence(AI)are the key to trans-forming any service or

3、ganization and setting it up for long-term predictability,productivity,and sustainability.With the AI solutions provided by Optimize My Day(OMD),service organizations can achieve all three objectives and unlock new revenue streams and profitability lev-els via first-class solutions for mobile proces

4、ses geared toward optimizing routes and schedules,customer inter-actions,and more.ContentIntroduction2About21Conclusion20Predictability:Unlocking the Future with AI3Chapter 1Productivity:Transforming the Daily Experience of the Front Line9Chapter 2Sustainability:Differentiating Service Operations15C

5、hapter 3IntroductionTraditional workforce management processes can no longer provide the level of efficiency needed to meet ever-evolving customer demands.COPPERBERGOPTIMIZE MY DAY WHITE PAPER 2023The high number of variables is simply too overwhelming to gener-ate reliable models using outdated pla

6、n-ning and scheduling practices.Working in silos makes it difficult to harness insights from the available data and translate those insights into prof-itable and efficient outcomes both internally and for the customer.Likewise,the constant challenge posed by extreme vari-ability in workforce operati