1、Automate to elevateUnlocking the value potential of AI-powered process miningIBM Institute for Business Value|Research BriefIn collaboration with2IBM Institute for Business ValueAutomate to elevateUnlock hidden valueTake for example the shiny nuggets that were called“little silver”by Spanish explore

2、rs and discarded as by-products of gold miningnow known as platinum.It wasnt until the 1850s,when torches could reach the 1768.3 C melting point of platinum,that its intrinsic value could be tapped.Platinum became a precious metal,now used for drugs,catalytic converters,fine jewelry and other high-v

3、alue products.Today,data is the new platinum.The maturation of digital technologies enables businesses to extract more granular,timely and valuable insights from data.And by integrating big data into processes and workflows,organizations can dig deeper into how their businesses work and embark on a

4、continuum of digital process improvement.The continuum begins with using data-driven insights to improve specific business processes.As organizations advance,the scope expands to developing intelligent workflows that integrate processes more efficiently.It culminates with intelligent automation,wher

5、e AI,robotics,virtual agents and digital twins accelerate business improvement through self-learning,self-correction,and self-action.A new era in digitally powered process improvement is here,fueled by a combination of rapidly advancing AI and improved access to the enormous enterprise resource plan

6、ning(ERP)and customer relationship management(CRM)datasetsrepositories that generative AI and foundation models rely on.Its called process mining,and it has profound implications for business transformation.Why do some of the worlds most valuable discoveries initially wind up on a trash heap instead