1、Heavy-Duty Repair Shop Software|1|The State of Heavy-Duty RepairSTATE OFHEAVY-DUTYREPAIR2022-2023IN ASSOCIATION WITH:Heavy-Duty Repair Shop Software|3|The State of Heavy-Duty RepairINTRODUCTION.Responder Demographics .Shop Demographics.Shop Revenue.Industry Revenue Trends.Shop Services.Technicians .
2、Inventory Management .Running Your Shop .040814203239445565Heavy-Duty Repair Shop Software|4|The State of Heavy-Duty Repair4|The State of Heavy-Duty Repairintroduction&METHODOLOGYWelcome to the 2023 edition of the State of Heavy-Duty Repairthe definitive report on the commercial repair industrybroug
3、ht to you by Fullbay,TMC,and MOTOR.The following icons indicate whether the information is based on survey responses or real-world shop data.REPORT LEGEND:SURVEY DATASHOP DATAHeavy-Duty Repair Shop Software|Heavy-Duty Repair Shop Software|5|The State of Heavy-Duty RepairThis report contains insights
4、,trends,and benchmarks related to the maintenance and management of heavy-duty equipmentincluding Class 6-8 vehicles,agricultural machinery,emergency vehicles,construction equipment,heavy machinery,commercial fleets,and more.We obtained the data used in this report through quantitative and qualitati
5、ve methods.We surveyed more than 1,600 individuals from the commercial freight,logistics,and repair industries;we also sampled more than 500 shops from across North America,Australia,and New Zealand for real-world shop data.The sampled data is anonymized with the exception of segmenting based on rol
6、e,geography,and industry.All real-world data was gathered from businesses powered by Fullbay for at least 12 continuous months;survey respondents were a combination of both customers and non-customers of Fullbay.The goal of this report is to be transparent and unbiased while providing helpful guidan