1、/23Restaurant Consumer Trends Report3 Trends to Help You Acquire More Customers&Build Customer Loyalty This Year2023/INMOMENT TRENDS REPORTCOPYRIGHT 2023 INMOMENT,INC.ALL RIGHTS RESERVED.PG#03What Makes This Food Service Consumer Trends Report Different?PG#05A Closer Look at Our DataPG#08An Overview

2、 of the Food Service Trends You Need to KnowPG#11Trend#1:First Impressions Will Make or Break Your Customer LoyaltyPG#16Trend#2:Consumers Want to Be More Digital&More SocialPG#21Trend#3:CX Practitioners Need to Rethink Traditional Approaches&UnderstandingsPG#28How You Can Take ActionAt the beginning

3、 of each new year,its a given that you will have multiple consumer trends reports in your feed,inbox,and ads.But we can promise you,this report is unlike any youve seen beforeit was designed to inform your customer retention and acquisition strategies more than any report ever has.INTRO2023/PAGE|2SE

4、CTION 1What Makes This Restaurant&Food Service Consumer Trends Report Different?2023/PAGE|3The unspoken truth is that most consumer trend reports arent keeping up with your customers.Why?Because they are largely based on survey findings alone.However,only a fraction of your consumer voice can be hea

5、rd via surveys.Whether your restaurant is quick service or full service,you know that surveys dont tell you the full story.They dont take into account online and social media reviews,or what your employees on the frontlines are seeing in your restaurant.Leveraging these various signals will give you

6、 the most effective insights to shape your menu,staffing,and business strategies going forward.Thats why this Food Service&Restaurant Consumer Trends Report is derived from all available consumer data across multiple channels.To be more specific,we leveraged over 170,000 food service data points in