Gartner：2020年十大战略技术趋势（英文版）(52页).pdf

1、Top 10 Strategic Technology Trends for 2020 Published: 21 October 2019 ID: G00432920 Analyst(s): David Cearley, Nick Jones, David Smith, Brian Burke, Arun Chandrasekaran, CK Lu Strategic technology trends have the potential both to create opportunity and to drive significant disruption. Enterprise a

2、rchitecture and technology innovation leaders must evaluate these top trends to determine how combinations of trends can power their innovation strategies. Key Findings Strategic technology trends have significant potential to create and respond to disruption and to power both transformation and opt

3、imization initiatives. Artificial intelligence (AI) is a foundational catalyst for advanced process automation and human augmentation and engagement. Physical environments including factories, offices and cities will become “smart spaces” within which people will interact through multiple touchpoint

4、s and sensory channels for an increasingly ambient experience. Dealing with privacy, digital ethics and security challenges generated by AI, the Internet of Things (IoT)/edge, and other evolving technologies will become critical to maintain trust and avoid legal entanglements. Recommendations Enterp

5、rise architecture and technology innovation leaders must: Center their innovation efforts on people and use tools such as personas, journey maps, technology radars, and roadmaps to evaluate opportunities, challenges and time frames for adoption. Build an overarching view across functional and proces

6、s silos and exploit a complementary set of tools including RPA, iBPMS, DTO, application development, and AI domains that guide how the tools are used and the systems they create are integrated. Embrace multiexperience and implement development platforms and design principles to support conversationa