1、Making Agentic AI WorkforGovernment:A Readiness FrameworkI N S I G H T R E P O R TA P R I L 2 0 2 6In collaboration with CapgeminiImages:Getty Images,Adobe StockDisclaimer This document is published by the World Economic Forum as a contribution to a project,insight area or interaction.The findings,i

2、nterpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum,nor the entirety of its Members,Partners or other stakeholders.2026 World

3、Economic Forum.All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means,including photocopying and recording,or by any information storage and retrieval system.ContentsForeword 3Executive summary 51 The agentic opportunity 61.1 From process digitiz

4、ation to outcome orchestration 71.2 Why agentic AI matters for governments 91.3 The tactical challenge:where to begin 92 An innovative government readiness framework for agentic AI 102.1 A function-based assessment lens 112.2 The assessment of potential against complexity 132.3 A topography of gover

5、nment readiness 152.4 From global topography to regional roadmap 223 Learning from successful deployments 26Conclusion 30Appendices 31A1 Methodology 31A2 Comprehensive breakdowns of agentic AI assessment 33 scores for all 70 core governmentfunctionsContributors 37Endnotes 39Making Agentic AI Workfor

6、Government2Over the past decade,governments around the world have invested heavily in digital transformation and it has paid off.Public services have moved online,data-driven decision-making has gained real traction across many administrations,and the govtech market has matured from a niche into a g