1、 2022The AnnualState of Shipping ReportRecent digital sales have outpaced those of stores for the first time since early 2021.1 With more packages continuing to hit the road,businesses and carriers are becoming more cognizant of shipping mishaps in the delivery experience and for good reason.These i

2、ncidents range from traditional hiccups,like late,lost,and damaged deliveries,to emerging threats like porch piracy,fraud,and climate-related issues.Businesses of all sizes are experiencing the effects that increased shipping incidents have on their reputation and customer loyalty but,for small and

3、midsized businesses(SMBs),these scenarios can make or break their overall success.The Annual State of Shipping report,commissioned by UPS Capital,identified the top challenges and emerging risks merchants and shoppers face in the shipping and delivery experience and how to stay ahead of them as we e

4、nter the holiday season.As part of this study,500 merchants and 1,000 online shoppers across the United States were surveyed to better understand shipping-related issues.The research revealed that porch piracy and damaged or lost shipments are the leading threats impacting merchants businesses.The A

5、nnualState of Shipping ReportMerchants identified the following threats to company success:(Multiple responses allowed)Porch Piracy Losses 54%Damaged Shipments51%Lost Shipments49%Inventory Delays 37%Reverse Logistics 30%The Annual State of Shipping Report 2022 2Unfortunately,the impact of shipping-r

6、elated issues extends beyond hard costs alone.Merchants also see an impact on their businesss productivity,from the extra time spent resolving shipping mishaps to hours spent submitting and managing customer claims.Soft costs also add up,with 37%of merchants reporting an increase in negative reviews