1、2023 Dynatrace2022 Dynatrace CIO Report:Banking and Financial Services Overcoming cloud complexity to increase customer lifetime value in financial services Whats inside2022 Dynatrace CIO Report:Financial Services|2APPENDIXGlobal data summaryCHAPTER 5IT leaders must strive for automation at boundles

2、s scale CHAPTER 4Traditional log analytics is providing fewer answers CHAPTER 3Distributed architectures have further complicated banking and financial services ITCHAPTER 2The transformation has created a data explosionCHAPTER 1The drive to be cloud-native increases complexity Introduction2022 Dynat

3、race CIO Report:Financial Services|3IntroductionAs demand for personalized banking and financial services increases,customer lifetime value(CLV),measured as the value of a customer relationship over their lifetime with the institution,is becoming increasingly reliant on digital technologies.Loyalty

4、is no longer central to customer behavior,as digital natives are quick to switch institutions to satisfy their needs.Faced with competition from digital-first banks,leading financial service institutions are accelerating their use of cloud-native and multicloud software architectures.To manage this,

5、IT,security,and development teams throughout the sector rely on a growing range of tools that monitor,observe,and analyze data throughout their increasingly distributed digital service environments.Cloud architecture provides the capabilities,flexibility,and scale financial services organizations ne

6、ed to innovate and deliver digital services that were not possible with legacy,on-premises systems.But multicloud and hybrid cloud technologies increase organizational complexity and risk.Log management and analytics have become a particular challenge,as teams find it increasingly difficult to monit