1、THE FUTURE OF WORK 2023External Document 2023 Infosys LimitedTHE FUTURE OF WORK|3ContentsExecutive summary 4Employees are in the(remote)driving seat 5Managers lead the way in flexible working 6Why companies are hiring remote workers 9Remote working as a growth tool 10Closing offices doesnt help 11Th

2、e challenge of change 13Workplace automation is the next big thing 15The shine wears off virtual collaboration tools 15The drive to automate and modernize 16The power of automation 18Digital employee engagement 18 Digitizing tools and metrics for success 20Diversify and develop skills to boost busin

3、ess growth 23The talent diversity blind spot 23The power of proper training 25The shift to gig working 27The case for the human-centric workplace 30Recommendations:Commit to being flexible and diverse 32Continue to provide flexibility in hybrid work balance 33Invest in adequate technology,but change

4、 processes with it 33Observe holistic indicators and keep evolving 34Diversify talent pool to open new growth and avenues 34Experience is everything 35Appendix:Research approach 36References 37Authors 37Contributors 37Analysis and production 37External Document 2023 Infosys Limited4|THE FUTURE OF WO

5、RKExecutive summary The 20th century office model is ending.The 21st century will see more hybrid working and digital engagement,enabling firms to build more diverse and creative teams.Winning firms are focusing on a combination of flexible working,employee wellness,diverse skill sets,and automation

6、 of digital tools to boost talent retention and drive revenue and profit growth.These insights are based on the Infosys Knowledge Institutes survey of 2,500 senior executives and managers involved in workplace and workforce planning for large companies across the UK,US,Australia,New Zealand,France,a