1、20212021 E-Commerce Shipping&Fulfillment Benchmarks ReportContentsUnderstand How Your Business Compares in Todays E-Commerce Landscape4Fluctuating Transit Times Over the Last Year11Shipping Trends to Watch19E-Commerce Benchmarking Data&Insights:April 2020-March 20215Merchants are Preparing for E-Com

2、merce Returns16Looking Ahead Into the Future of E-Commerce28A Look at Online Spending in the United States7E-Commerce Merchants Are Shipping Globally172 This 2021 report features benchmark data,trends,and insights that will help you understand how your business lines up with industry norms across th

3、e full e-commerce journey3 3 2021 E-Commerce Shipping&Fulfillment Benchmarks RWhile e-commerce has continued to grow ever since the internet moved into peoples everyday lives,there is no doubt the past year has been one of a kind in bringing everyone online,both to shop and to sell.Merchants who rel

4、ied solely on brick and mortar businesses were forced to invest in new technologies and quickly make the move to digital,while demand ballooned so that players throughout the e-commerce ecosystem scrambled to hone more efficient workflows.While logistics may not be the trendiest part of running an e

5、-commerce business,theres no doubt it took center stage over the last year from supply chain disruptions due to the COVID-19 pandemic to the media-coined Shipaggedon that hit around the holidays and has remained top-of-mind since.Keeping up with relevant trends and measuring progress against industr

6、y benchmarks is a must for merchants hoping to grow their online presence and bottom lines.Its predicted that roughly 20-30%of the COVID-related shift online will remain permanent globally.The NRF expects the U.S.economy to grow 6.6%this year,the highest level since 7.2%in 1984.Consumers renewed con