1、 AIR TRANSPORTIT INSIGHTS2022 AIRLINE IT TRENDSPost pandemic,a new era of travel has been born and airlines are responding to it.It is imperative for airlines to embrace change in order to prosper in the ever-evolving environment of air travel.They are doing so by staying agile,streamlining operatio

2、ns and passenger management.The shift of IT spend over the past year from running the business to transforming the business confirms airlines are targeting their investment towards new digital technologies that promise to meet many of the pressing issues and requirements they are faced with.As overa

3、ll IT budgets see a quicker than anticipated recovery among airlines,change is very much on the cards.We are now set to see a higher budget on technology for 2022,with IT spend reaching 4.73%of revenue,compared to 4.66%in 2021.As part of this investment growth,airline priorities are placed firmly on

4、 improving passenger mobile services,strengthening cybersecurity,and improving cloud services capabilities.Analyzing the past four years in terms of IT investment,SITA observes that 2019 focused on the infrastructure to meet the growing traffic demands;in 2020 airlines had to demonstrate agility and

5、 flexibility due to the pandemic and a new virtual workforce(including cloud technologies);in 2021 IT trends showed commitment to full recovery with integrating solutions and digitization;and2022 saw airlines turning their focus to operations,scaling of services based on demand and achieving more by

6、 providing the seamless travel experience with fewer resources.Investing in biometric technology to automate passenger identity management at check-in is another trend that continues to rank highly among airlines priorities.Airlines are increasingly investing in,and piloting,biometric solutions.Othe