1、 BAGGAGEIT INSIGHTS2022 EXECUTIVE SUMMARYThe air transport industry has begun to recover from the pandemic,with the gradual reopening of borders and 2.28 billion passengers returning to the skies.The volume of passengers represents just over half the pre-pandemic high of 4.54 billion in 2019,with a

2、full recovery expected by 2024.This years report shows that traffic is up,but the mishandled baggage rate has increased by 24%to 4.35 bags per thousand passengers in 2021.We also see most of the 2021 recovery being driven by domestic travel.However,international and long-haul flights began to resume

3、,which contributed to an increase in mishandling.To better understand this shift,we have reported the mishandling rate for international versus domestic for the first time.Airlines,ground handlers,and airports have downsized to maintain business viability during the pandemic,which has impacted resou

4、rces and expertise dedicated to baggage management.Unaddressed,this challenge may see the mishandling rate continue to creep up and become much higher than it was pre-pandemic.The industry now needs to do more with less.As we emerge from the pandemic,the industrys focus remains on safely managing th

5、e end-to-end handling of passengers baggage,but now it must also reduce the total cost and training required.There is significant pressure to increase operational efficiency,which is accelerating digitalization.In 2021 investment in self-service initiatives continued to increase.A large majority of

6、airports and almost all airlines are prioritizing touchless bag tagging options that rely on kiosks and passengers mobile devices.Implementation of unassisted bag drop is increasing,with 90%of airlines and three-quarters of airports planning to make touchless unassisted self-bag drop available by 20