1、Work Automation Index 2022Automation acts as a great equalizer,influencing which departments automate and who builds automations.Executive summaryFor the second year in a row,this report comes out in a world that is rapidly changing and finds that the way we work is playing catch up.Its not news tha

2、t automation is being used to bridge this gap,but what may surprise you is who in a company is doing that automation.Its not engineers,its not even IT.Heres why:In todays world,customers are digitally native and their expectations are higher than ever,more and more services have moved online,and emp

3、loyees are distributed.You need a high level of speed,scale,and productivity for business transformation.But when you only rely on IT or technical experts to execute this vision,youre limited to completing a few projects at a time.Scale becomes impossible.The rest of the business must be part of the

4、 transformation,and they must be enabled to do so safely with guardrails.Employees without traditional technical or coding skillsor business technologistsare now able to create new solutions using low code/no code platforms.And its only going to continue to increase.According to Gartner,by 2024 80%o

5、f technology products and services will be built by those who are not full-time technical professionals.11 Gartner,“Top Trends for Tech Providers for 2022:The Democratization of Technology,”Mark Driver,1 February 2022.GARTNER is a registered trademark and service mark of Gartner,Inc.and/or its affil

6、iates in the U.S.and internationally and is used herein with permission.All rights reserved.In this paperExecutive summary.3More departments are automating than ever before.8Automation growth by industry.10Most commonly automated processes in 2021.11Automation adoption by department.13Growth in auto