1、R E P O R TM U L E S O F T R E S E A R C HInsights from 1,000 IT leaders on people,processes,and technologyIT Leaders Pulse Report 2022:Financial Services and Insurance 2Contents About this reportForewordExecutive summary:Financial services and insurance sector030425101805Process:Bringing IT and bus

2、iness teams togetherFrom technology enabler to business leaderPeople:Enhancing the employee experience06Technology:Empowering the workforce and creating exceptional experiences38Measuring future IT success3Financial services and insurance providers face an increasing list of challenges as they striv

3、e to create best-in-class customer and employee experiences while tackling a rapid increase in cross-sector pollination.In doing this,these organizations must consider new ways of looking at technology that accelerates time-to-market,and augments goals of efficient servicing and proper management of

4、 operations,risk,and compliance.Already tasked with managing a plethora of networks,devices,and applications critical to business growth,IT teams have now been elevated to a more strategic role,charged with driving multiple digital transformation initiatives often with little increase in team capaci

5、ty or resources.These technology challenges are not unique to the financial services and insurance sector,which means IT leaders are in high-demand.As a result,IT retention grows more challenging every year and can impact innovation if unaddressed.But IT teams dont need to throw in the towel leverag

6、ing the right technology strategy with easy-to-use tools that empower everyone can help mitigate these challenges and drive improved business results.Dhiren Tiwari,Partner,PwC SAY A BEST-OF-BREED APPROACH HAS LED TO IT COMPLEXITY.72%35%PLAN TO INCREASE USE OF LOW/NO CODE DEVELOPMENT TOOLS IN THE NEX