1、R E P O R TM U L E S O F T R E S E A R C HInsights from 1,000 IT leaders on people,processes,and technologyIT Leaders Pulse Report 2022:Retail and Consumer Goods 2Contents About this reportForewordExecutive summary:Retail and consumer goods sector030425101705Process:Bringing IT and business teams to

2、getherFrom technology enabler to business leaderPeople:Enhancing the employee experience06Technology:Empowering the workforce and creating exceptional experiences38Measuring future IT success3Retailers and consumer goods companies face an increasingly difficult list of challenges as they strive to b

3、uild seamless commerce experiences across multiple channels,improve operational efficiency,and meet increasing customer and consumer demands.Already tasked with managing a plethora of networks,devices,and applications critical to business growth,IT teams have now been elevated to a strategic role,ch

4、arged with driving multiple digital transformation initiatives often with little increase in team capacity or resources.These technology challenges are not unique to the retail and consumer goods sector,which means IT leaders are in high-demand.As a result,IT retention grows more challenging every y

5、ear and can impact innovation if unaddressed.But IT teams dont need to throw in the towel leveraging the right technology strategy with easy-to-use tools that empower everyone can help mitigate these challenges and drive improved business results.Aurlie Martin,Manager of Integration and Application

6、Support,SMCP SAY A BEST-OF-BREED APPROACH HAS LED TO IT COMPLEXITY.83%34%PLAN TO INCREASE USE OF LOW/NO CODE DEVELOPMENT TOOLSIN THE NEXT 12 MONTHS.CONFIRM THAT THE GREAT RESIGNATION HAS WORSENED THE IT SKILLS GAP,WITH THE LARGEST GAPS IN THREE AREAS:56%IT AND SOLUTION ARCHITECTURE.43%CLOUD/INFRASTR