利用人工智能驱动的电子邮件工作流程提升客户服务效率.pdf

1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.GoalEmpower businesses to boost email communication productivity with AI-powered workflows 2025,Am

2、azon Web Services,Inc.or its affiliates.All rights reserved.B I Z 3 0 5Amazon Connect EmailEnhance customer service efficiency with AI-powered email workflowsYing QianShe/herSr.Specialist Solutions ArchitectAmazon ConnectAWSNawaz VardaHe/himSr.Specialist Solutions ArchitectAmazon ConnectAWS 2025,Ama

3、zon Web Services,Inc.or its affiliates.All rights reserved.Email Communication Features and FunctionalitiesProvide agents with an email editor in a single unified interfaceImprove efficiency with email templates and quick responsesConfigure auto-responses and route to best available agentOrchestrate

4、 proactive outbound campaigns via emailPay only for what you useCustomize and extend with open APIsAmazon Q in ConnectIntelligent email assistance with response generation&content recommendationsEasy message body access for custom AI integrationNewNew 2025,Amazon Web Services,Inc.or its affiliates.A

5、ll rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Your Challenges 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.An Example Challenge 2025,Amazon Web Services,Inc.or its affilia

6、tes.All rights reserved.3 min5 min6 min1 minReadResearchComposeReview&SendDaily Email Processing Capacity Analysis AnyCompany BankResource DemandAvailable CapacityTotal AgentsEmail Handling Agents%Daily Working(hour)Time Allocated to Emails%Availability(hour)100030%820%480Daily EmailsAHT(hour)Demand