迈向新时代：田纳西大学如何维持用户采纳率 [THR3164].pdf

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1、 Session Date:October 15,2025THR3164:DASH-ing Into a New EraHow the University of Tennessee sustains user adoptionTodays SpeakersCopyright 2025,Oracle and/or its affiliates Corey FeaginsBusiness Analyst,UT System Department of Technology SolutionsUniversity of Tennessee Kate SowreyBusiness Analyst,U

2、T System Department of Technology SolutionsUniversity of Tennessee 2Kelly SevierDirector,Customer Success ServicesOracle End Users:20,000+Employees;4,200+“Core”System Users Locations:Five Campuses;Two Institutes;One Foundation;UT System Administration Implementation:SAP(Used Since 2001)to Oracle Fus

3、ion Cloud Oracle Fusion Cloud Go-Live(“DASH”):January 6,2025 SAP Training and Communication Resources:Instructor-Led and Online Training;External“IRIS Help”Website;Listserv Communications University of Tennessees Oracle Implementation3Training and Communications Approach Prior to DASHIRIS Help Websi

4、te Transition to Oracle Guided Learning(OGL)5OGL Now Provides Helpful Resources Within the Flow of Employees Work Prior to OGL:Now:Examples of Highlighting OGL Leading Up to Go-Live UT Highlighted OGL to Help Employees Understand this New Features BenefitsIntroductory Online Courses:DASH Town Hall E

5、vents:6 Oracle Cloud Success Navigator:Used with Oracle Quarterly Release Planning Helped with Planning for UTs HCM Redwood Page Adoption Assists with Oracle Feature Explanations for Future OGL PurposesOther Oracle Resources and DASHExample Use Case for DASH:7DASH Go-Live Heavy Reliance on Auto-Laun

6、ch Messages Gradual Shift from Process Guides to Smart Tips Organic and Simple for Process Owners(Help Meet Immediate Needs)DASH Customer Success Team and Process Owners Relationship Growth(Tickets OGL Smart Tips)DASH Go-LiveExamples of OGL Smart TipsImpact on DASH TicketsSmart Tip for Searching for