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1、Elevating retail value:The impact of Intelligent OperationsWorkflow optimization drove revenue growth and profit improvements of up to 1.8 percentage points over the last year2Introduction1.The percentage-point differences show the average gap in revenue growth and profitability between organization

2、s that made meaningful improvements to inventory management and those that did not,based on our analysis of the survey data.Retailers,from mass merchants to e-commerce platforms,are investing heavily in workflow optimization and are reporting higher revenues,profits,and customer satisfaction as a re

3、sult.Forthese established organizations,intelligent operations are foundational:targeted investments in key technologiesfrom mobile computers to artificial intelligence(AI)and machine learninghelp them achieve real-time visibility into their workflows,generate actionable insights from robust data ma

4、nagement processes,and cut inefficiencies and errors at scale.To understand how workflow improvements translate to financial benefits,Oxford Economics and Zebra Technologies surveyed 400 retail decision-makers from around the world,then applied econometric analysis to their responses to measure busi

5、ness performance.Our research focused on several key workflowsincluding inventory management,checkout operations,task management,order fulfillment,and loss preventionand found significant levels of progress and payoff.Retailers that focused on improving inventory management,for examplean area of par

6、ticular concern for the industryreported,on average,higher top-and bottom-line impacts over the last year compared to those that did not,including 1.8-percentage-point higher revenue growth and 1.5-percentage-point higher profitability.1Our report takes a deep dive into two workflows in need of impr