22.焦点论坛-王义新-跨文化项目管理中的倾听艺术（34页）.pdf

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1、跨文化项目管理中的倾听艺术LISTENING SKILLS FOR CROSS-CULTURE PROJECT MANAGEMENTWang Yixin27 10 2019如何使用静心倾听来进行跨文化沟通Mindful listening in cross-culture projectOpener:开场白31 OCTOBER 2019跨文化项目管理中的倾听艺术2Time:Year 2008Location:Saudi ArabiaMain Person 1:Jack,American Construction ManagerMain Person 2:Manager Li,Chinese C

2、ontractorOne Case of Cross-Culture Barriers in International Project跨文化国际项目沟通障碍案例1Detail Drawings for Buried Electrical Conduits31 OCTOBER 2019跨文化项目管理中的倾听艺术3https:/ 内容31 OCTOBER 20194What it is Why it MattersHow it worksMindful Listening 跨文化项目管理中的倾听艺术Contents 1 内容131 OCTOBER 20195What it is Why it M

3、attersHow it worksMindful Listening 跨文化项目管理中的倾听艺术Communication Mode沟通模式31 OCTOBER 20196Meaning Ideas FeelingsFilters Culture,Values,Believes Personality,HabitsLanguage Verbal Non-VerbalMeaning Ideas FeelingsFilters Culture,Values,Believes Personality,HabitsLanguage Verbal Non-VerbalSpeakerListener跨文

4、化项目管理中的倾听艺术One Case for Listening on International Project 跨文化国际项目沟通障碍案例231 OCTOBER 20197https:/ of Listening 倾听定义31 OCTOBER 20198“Listening is the process of receiving,constructing meaning from,and responding to a spoken and/or non-verbal message.”(International Reading Association)跨文化项目管理中的倾听艺术Pos

5、itions of Listening倾听立场31 OCTOBER 20199Active to PassiveActive ListeningPassive ListeningCritical to EmpathicCritical ListeningEmpathic ListeningReductive to ExpansiveReductive listeningExpansive ListeningJulian Treasure How to be Heard Secrets for Powerful Speaking and Listening 2017 published by M

6、ango Publishing Group,a division of Mango Media Inc.跨文化项目管理中的倾听艺术Listening Filters 倾听障碍31 OCTOBER 201910PhysicalFeelingThinking跨文化项目管理中的倾听艺术Distraction 分心31 OCTOBER 2019110100200300400500600700wpmSpeed of Listening and ProcessingProcessingListeninghttps:/ 修心31 OCTOBER 201912https:/www.mindful.org/st