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1、iHow AI is revolutionizing restaurantsHow AI is revolutionizing restaurantsA Deloitte survey sheds light on the state of AI readiness and adoption across the industryDeloitte Consumer Industry CenterHow AI is revolutionizing restaurants02.Introduction03.Expectations for AI spend and benefits are hig

2、h06.Adoption is expected to come in waves10.A deeper look at specific technologies13.Lacking in readiness15.Multiple challenges to overcome19.Investing with confidence20.EndnotesTable of contents2The worldwide AI market is expected to grow to over US$631 billion by 2028 from US$235 billion in 2024.1

3、 How much of that growth is likely to occur in the restaurant industry?It could be a healthy amount,based on the findings of Deloittes State of AI in Restaurants Survey of 375 restau-rant executives across brands and operators located in 11 countries(see methodology).Findings from the survey indicat

4、e that the industry is embracing AI,changing the way work is performed and restaurant experience is delivered,with great potential to do more in the very near future.We set out to understand AI aspirations,expectations,usage,and readiness by restaurant type,entity profile,and geography.Some of the k

5、ey takeaways across these groups are:Expectations for AI expenditure and benefits are high.Eight in 10 restaurant executives surveyed say their investments in AI technologies will increase in the next fiscal year,with expected benefits such as enhanced customer experience,smoother restaurant operati

6、ons,and more impactful loyalty programs.Restaurants are already seeing results.AI use cases such as customer experience and inventory manage-ment,which have seen high adoption rates among respondents,are generating economic value.Adoption is expected to come in waves.While restaurant companies have