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1、Generative AI in Action:Opportunities&Risk Management in Financial ServicesJanuary 2025In collaboration with:This report has been jointly authored by UK Finance and Accenture,sponsored by the UK Finance AI Policy Committee.Primary authors(alphabetically by surname):Sapan Dogra(Accenture)Michael Erra

2、s(Accenture)Callum Farrell-Morris(Accenture)Peter Hairs(Accenture)Carsten Maple(Alan Turing Institute)Walter McCahon(UK Finance)Tom Niven(Accenture)Bella Thornely(Accenture)Luma Zitani(Accenture)Contributors and reviewers(alphabetically by surname):Heather Adams(Accenture)Claire Aldworth(Accenture)M

3、olly Bloore(UK Finance)Liam Carlisle(Accenture)Ray Eitel-Porter(Accenture)Suhail Kapoor(Accenture)Anna Kharchenkova(Accenture)Ed Knight(Accenture)Chris Lane(Accenture)Joe Lovatt(Accenture)Adam Markson(Accenture)Phillip Mind(UK Finance)Jason OBrien(Accenture)Lukasz Szpruch(Alan Turing Institute)Kuang

4、yi Wei(Accenture)Mark Welsh(Accenture)Jen Wilson(Accenture)UK Finance Limited|Generative AI in Action:Opportunities&Risk Management in Financial Services201 Report overview 4Foreword:UK Finance 5Foreword:Accenture 6Executive Summary 702 Todays generative AI landscape across financial services 12Curr

5、ent adoption and near-term trends 13Sub-components of a generative AI solution 17Prevalent use cases in financial services 19Overview of generative AI related risks 21Regulatory landscape 2503 Generative AI case studies 28Case study one:Customer complaints agent 30Case study two:Know Your Customer 3

6、4Case study three:Software development lifecycle 3804 Key risks and mitigation approaches 42Risk topic one:Reliability of outputs 43Risk topic two:Data privacy and security 47Risk topic three:Third-party considerations 5005 Conclusions and outlook 5306 References 55UK Finance Limited|Generative AI i