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1、NEXT FRONTIER IN TRANSFORMING TELECOMPractical benefits of agentic AI and digital agentsNext Frontier In Transforming Telecom3AUTHORSLaksh MaggooCharles De PommerolAshik ArdeshnaEmmanuel AmiotLaurent BensoussanJad HaddadLindy KouyoumjiIvan PalenciaBenjamin TubianaNext Frontier In Transforming Teleco

2、m4INTRODUCTIONDear readerMany perspectives on the telecom industry emphasize the challenges of integrating AI and digital agents at scale,the struggle to fully capitalize on the efficiencies and innovations they offer,and the overall skepticism regarding the sectors ability to adapt to a rapidly cha

3、nging technological landscape.These perspectives often overlook the transformative potential that these innovations bring to telecom operations,as well as the significant strides that forward-thinking telecom operators have made in leveraging these technologies.AI and digital agents are more than ju

4、st powerful tools;they serve as catalysts for enhanced operational efficiency,increased customer engagement,and accelerated strategic decision-making while transforming softer part of the Business such as culture or ways-of-working.As telecom operators harness these technologies,they unlock new aven

5、ues for growth.How can telecom operators effectively leverage AI,digital agents and agentic AI platforms to drive operational excellence and growth?Beyond the hype,what are the use cases that operators are executing?What strategies can be implemented to deliver impact in the short term while success

6、fully scaling fast and securing lasting value?These are the questions we address in our perspective,“Next frontier in transforming telecom:practical benefits of agentic AI and digital agents”.It is shaped by our strategic work with leading operators across the globe.We hope you find it an interestin