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1、Whats Inside2 About This Report3 Letter from Our CEO4 2023 HighlightsESG at Citi5 Integrating Our Approach7 ESG Governance at Citi9 Stakeholder Engagement at CitiSustainable Finance13 Financing the Low-Carbon Transition13 Social Finance in Emerging Markets14 Supporting Affordable Housing15 Our$1 Tri

2、llion GoalClimate Risk and Net Zero24 Our Net Zero Commitment25 Our Approach to Managing Climate RiskSustainable Operations27 Operational Footprint Goals28 Net Zero Commitment29 Sustainable and Healthy Buildings33 Efficient Travel34 Managing Climate Risk in Our Operations35 Environmental Performance

3、 for OperationsBuilding Equitable and Resilient Communities41 Addressing Financial Inclusion and the U.S.Racial Wealth Gap42 Citi Impact Fund44 Strategic Philanthropy:The Citi Foundation46 Citi Volunteers Around the WorldDiversity,Equity&Inclusion and Talent Management47 Our People Strategy48 Our Ap

4、proach to Diversity,Equity&Inclusion and Talent ManagementResponsible Business59 Transforming Our Firm60 Ethics at Citi62 Risk Management71 Human Rights79 Serving Our Customers and Clients Responsibly81 Responsible SourcingAppendices84 Sustainability Accounting Standards Board Index91 United Nations

5、 Guiding Principles Reporting Framework Index96 The Principles for Responsible Banking Index107 Assurance2023 Environmental,Social and Governance ReportSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendices

6、ESG at CitiCiti 2023 ESG ReportPage 2 About This ReportA Note on Materiality,Metrics and Forward-Looking StatementsThe disclosures included in this report are being provided to the public in an effort to provide transparency into our environmental,social and governance(ESG)initiatives,to respond to

7、stakeholder requests,and to further enhance our stakeholders understanding of ESG practices at Citi.Our approaches to the disclosures included in this report differ in significant ways from those included in mandatory regulatory reporting,including under U.S.Securities and Exchange Commission(SEC)ru

8、les and regulations and applicable stock exchange listings,and may consider different and broader definitions of materiality promulgated by other frameworks and reporting guidelines that take into consideration a wider range of factors.Thus,while certain matters discussed in this report may be signi

9、ficant,any significance should not be read as necessarily rising to the level of materiality used for the purposes of complying with the U.S.federal securities laws,EU requirements and regulations,or any other regulatory purpose,even if we use the word“material”or“materiality”in this report.Certain

10、statements in this report are“forward-looking statements”within the meaning of the U.S.Private Securities Litigation Reform Act of 1995.These statements are based on managements current expectations and are subject to known and unknown risks,uncertainties,changes in circumstances,and assumptions tha

11、t are difficult to predict and are often beyond our control and inherently uncertain.These statements are not guarantees of future results,occurrences or performance.Actual results and outcomes may differ materially from those included in this report due to a variety of factors,including,but not lim

12、ited to the precautionary statements included in this report as well as the following factors:global socio-demographic and economic trends,climate-related conditions and weather events,energy prices and technological innovations,consumer and client behavior,data limitations and uncertainty,legislati

13、ve and regulatory changes,potentially conflicting ESG-related initiatives from certain U.S.state and other governments,and other unforeseen events or conditions.Moreover,many of the forward-looking statements included in this report are based on assumptions,standards,metrics,measurements,methodologi

14、es,data and internal frameworks believed to be reasonable at the time of preparation,but should not be considered guarantees.In particular,assumptions,standards,metrics,methodologies and frameworks for measurement,reporting and analysis of climate change continue to evolve,vary across jurisdictions

15、and regulatory bodies and are the subject of proposed regulatory changes in multiple jurisdictions,which may have a material impact on our future measurement and reporting,as well as the results of the efforts set forth in this report.Additionally,certain information and metrics in these disclosures

16、 are reliant on methodologies and third-party information that we do not independently verify and which may continue to evolve.In particular,we note that standards for accounting for and measuring impact and greenhouse gas(GHG)emissions,as well as measuring GHG emissions reductions,and how the use o

17、f voluntary carbon offsets may feature in GHG accounting,vary,including due to the underlying emissions factors,assumptions or other methodological features.To the extent that such methodologies or third-party information we use is subsequently determined to be erroneous or otherwise not in keeping

18、with best practices,it may affect our disclosures and our reported progress on our emissions-reduction goals.Other factors that could cause actual results to differ materially from those described in forward-looking statements can be found in this report,in our filings with the SEC,including,without

19、 limitation,the“Risk Factors”section of our 2023 Annual Report on Form 10-K.Precautionary statements included in such filings should be read in conjunction with this document.Any forward-looking statements made by or on behalf of Citi speak only as to the date they are made,and Citi does not underta

20、ke to update forward-looking statements to reflect the impact of circumstances or events that arise after the date the forward-looking statements were made.This report contains statements based on hypothetical or severely adverse scenarios and assumptions,and these statements should not necessarily

21、be viewed as being representative of current or actual risk or forecasts of expected risk.While future events discussed in this report may be significant,any significance should not be read as necessarily rising to the level of materiality of the disclosures required under U.S.federal securities law

22、s.This report illustrates how we bring our mission of enabling growth and economic progress to life through our business.We focus on issues that we have determined to be relevant from an environmental,social and governance(ESG)perspective,which is a broader view than that used in our financial discl

23、osures.In preparing our ESG reports,we have historically referenced several disclosure frameworks.We are currently working to update our approach to reporting on sustainability matters to address our evolving regulatory obligations and will share an updated view based upon applicable criteria in fut

24、ure reporting.In this years report,we reference the Task Force on Climate-related Financial Disclosures recommendations,relevant sector standards from the Sustainability Accounting Standards Board and the U.N.Guiding Principles on Business and Human Rights framework(see related indexes).This report

25、complements information published in our 2023 Annual Report,our 2023 Citi Climate Report and our Environmental and Social Policy Framework.All reporting and performance data are limited to information for the owned and operated facilities of Citigroup Inc.and its subsidiaries,unless stated otherwise

26、.Additional information about Citi can be found on our website.For more information,please visit or contact:Enterprise Services and Public AffairsCitigroup Inc.388 Greenwich St.New York,NY 10013 Citi 2023 Environmental,Social and Governance Report v1.3,December 2024Sustainable FinanceClimate Risk&Ne

27、t ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at CitiCiti 2023 ESG ReportPage 3Letter from Our CEOThis past year once again underscored the important role Citi plays in helping the clients and communities we serve navigate their

28、 biggest economic and societal challenges.Amidst an uncertain macro environment,rising geopolitical tensions,technological advancements and the urgency of the energy transition,our global network uniquely positions us to address many of these critical issues.Despite market headwinds,we made progress

29、 last year on our$1 trillion sustainable finance goal,and we have now financed and facilitated$441 billion in environmental and social finance activity since 2020.In the past year,these projects included supporting water purification in Vietnam,increasing access to affordable solar energy in Kenya,a

30、nd working with manufacturers producing the inputs needed for electric vehicles,green hydrogen and renewable energy.We also financed nearly$6.5 billion in U.S.affordable housing in 2023,making us the number one affordable housing lender in our home market for the 14th year in a row.Our targeted capi

31、tal continues to spur innovation and entrepreneurship that lifts communities around the world.In 2023,the Citi Foundations inaugural Global Innovation Challenge provided$25 million to 50 community organizations working to improve food security and strengthen the financial health of low-income famili

32、es and communities.The Citi Impact Fund helped entrepreneurs working in underserved communities navigate a challenging macroeconomic environment,whilst financial inclusion innovations such as the Citi ATM Community Network and the Citi Start Saving platform continue to expand financial access for fa

33、milies across the U.S.Growing economic opportunity is vital to our mission,and it will remain integral to our business.Last year,we exceeded the goals we set as part of our Action for Racial Equity initiative a three-year,$1 billion commitment to help close the racial wealth gap in the U.S.But we kn

34、ow our work is not done.For instance,our Diverse Financial Institutions Group continues to play a leading role in providing access to capital and revenue-generating opportunities for Minority Depository Institutions and diverse broker-dealers.We also earned a spot on the Billion Dollar Roundtable,a

35、list of U.S.-based corporations that voluntarily spend$1 billion or more annually with certified diverse suppliers.These commitments are now embedded in our business and core to how we operate.We strive to adhere to the highest ethical standards in our business and to make thoughtful decisions about

36、 how we manage risks for our company and our stakeholders.A key part of our role in maintaining the publics trust is to uphold our guiding principles for fair,equitable,dependable and nondiscriminatory access to financial services and products.Partnership and consensus-building between the public an

37、d private sectors remain critical to this work,particularly the journey toward net zero.In our role as a global bank,we will continue to push for necessary government frameworks and policies that help facilitate and accelerate transition finance and its successful deployment.And we must stay mindful

38、 of economic realities.We are committed to working side by side with our clients in financing their transitions to low-carbon business models.At the same time,we must support clients who are supplying the energy that meets the worlds near-term needs.These activities are not mutually exclusive and mu

39、st be addressed simultaneously.At the core of our success are the more than 200,000 talented Citi colleagues around the world.We remain committed to building a workforce that reflects the diversity of the clients and communities we serve,and we foster a culture of belonging where all colleagues feel

40、 valued and empowered to bring their authentic selves to work.This is not only the right thing to do,it also ensures that we deliver the best of Citi to our clients.I invite you to read the following report and learn more about the impact of our work around the world and within our organization.We r

41、ecognize that the biggest challenges confronting our society come with both risk and upside,and we must continue to act swiftly,transparently and ethically to make measurable progress for everyone.Jane Fraser Chief Executive OfficerSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuildi

42、ng Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at CitiCiti 2023 ESG ReportPage 4Announced an innovative sustainable aviation fuel emissions-reduction agreement with American Airlines to support low-carbon solutionsProvided$25M to nonprofits working to improve foo

43、d security globally through the Citi Foundations inaugural Global Innovation Challenge Ranked as#1 U.S.lead underwriter for global sustainable finance bonds in 2023 Financed approximately$6.5Bin affordable housing projectsin the U.S.Continued sourcing 100%renewable electricity for our operations and

44、 facilities,and achieved 30%50%reductions in waste,water and energy use Reached$441.2Btoward$1 trillion sustainable finance goal since 2020Celebrated the first graduating class of Kindergarten to College a publicly funded childrens savings account program in support of financial inclusion that opera

45、tes on the Citi Start Saving platformSupported the World Bank on a$50 million emission reduction-linked bond to help manufacture and distribute water purifiers for schools in VietnamFacilitated clean energy access in Africa,supporting Sun King on a first-of-its kind securitization deal helping to fi

46、nance affordable solar systems in KenyaCelebrated 10 years of New York Citys Citi Bike program,which enabled 339M miles in rides since its launchVolunteered 143,000+hours across 83 countries and territories as part of Global Community Day Earned a seat at the Billion Dollar Roundtable by spending$1B

47、 annually with certified diverse suppliers Introduced simplified banking to make banking more accessible and inclusive across the income spectrum and to help U.S.retail banking customers reach their full financial potential Building Strong Communities,Opportunities and Sustainable Solutions2023 High

48、lights Financed and facilitated renewable energy,green building and energy efficiency activities under the Sustainable Finance Goal,estimated to result in over 770,000 metric tons of avoided greenhouse gas emissions annuallyPune,IndiaHong KongESG at CitiESG Governance at CitiStakeholder Engagement a

49、t CitiCiti 2023 ESG ReportPage 5Sustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesIntegrating Our ApproachCitis mission is to serve as a trusted partner to our clients by responsibly providing financial

50、 services that enable growth and economic progress.Our core activities are safeguarding assets,lending money,making payments and accessing the capital markets on behalf of our clients.As a global financial institution,Citi connects millions of people across countries and cities worldwide.For more th

51、an 200 years,we have been using our resources and expertise to help our clients and communities navigate change and sustain their businesses for the future.We recognize that the economic success of our company is inextricably linked with the well-being and economic health of our people,our clients a

52、nd our communities.We view integrating and managing environmental,social and governance(ESG)issues as an essential component of our strategy to help increase innovation,business resiliency,risk mitigation and value generation,and as a pillar of our long-term business success.The same is true for our

53、 clients and communities,and we work to support both in achieving their goals.These issues create opportunities for our business and are also incorporated into our environmental and social risk management processes.With this in mind,we have identified topics that we believe are most important to our

54、 business,clients and communities.These include climate change;sustainable finance;strengthening communities;financial inclusion and employee Diversity,Equity&Inclusion all of which contribute to our business objectives,as well as global sustainable development objectives.Our approach to and progres

55、s on these priorities and other areas of ESG are detailed throughout this report.We remain committed to transparency and accountability,and to sharing our progress and learning along this journey.Integrating Our Approach At Citi,our ESG commitments are integrated into our businesses and long-term pr

56、iorities they are part of the work we do helping our clients and communities navigate the challenges and embrace the opportunities of our rapidly changing world.Across the firm,our teams are prepared to support our clients with services and products that help them as they seek to achieve their goals

57、.This approach is embedded in each of our five interconnected businesses:Services,Markets,Banking,Wealth and U.S.Personal Banking.Sustainability and Climate ChangeCiti has committed to achieving net zero greenhouse gas(GHG)emissions by 2050.We made this commitment in 2021 and have since laid out emi

58、ssions-reduction plans for our financing by 2023 in six sectors in our loan portfolio:Auto Manufacturing,Commercial Real Estate,Energy,Power,Steel and Thermal Coal Mining.Citi is working on executing our climate commitments,while engaging our clients and supporting them as they seek to decarbonize t

59、heir businesses.We are advising clients who are investing in clean energy technologies,while at the same time working with clients who are key to global energy security and to communities around the world where access to and cost of energy is a top concern.ESGat CitiNew York,New YorkESG at CitiESG G

60、overnance at CitiStakeholder Engagement at CitiCiti 2023 ESG ReportPage 6Sustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesIntegrating Our ApproachRecent Awards and RankingsWe are pleased to see our pro

61、gress on corporate responsibility,sustainable finance and diversity and inclusion recognized externally in 2023 and early 2024.Corporate Responsibility Awards:Sustainable Finance Awards:Points of Light:The Civic 50 for the 11th consecutive year#1 U.S.Lead Underwriterin 2023 for global sustainable fi

62、nance bonds,according to DealogicHuman Rights Campaign:Corporate Equality Index Scored 100%for the 19th consecutive yearU.S.Chamber of Commerce Foundation:Citizen Awards Finalist Best Corporate Steward Category Asiamoney:Best Bank for CSR Singapore Disability:IN:Disability Equality IndexScored 100 o

63、ut of 100 JUST Capital:JUST 100 U.S.Companies Named to the list for the fifth consecutive year,at#5 in 2024International WELL Building Institute:WELL Certified Buildings Award Ranked in the 97th percentile compared to peers WELL Concept Leadership Health&Safety Leadership Advancing Health in ESG Lea

64、dership Commitment&Engagement Military Times:Citi Salutes Listed as Best for Vets Employer Chief Executives for Corporate Purpose:The CEO Force For Good:Giving in Numbers Top quartileIFR:Americas ESG Financing HouseThe Banker:Investment Bank of the Year for Sustainable BondsGlobal Finance Sustainabl

65、e Finance AwardsOutstanding Leadership in Social BondsOutstanding Leadership in Transition/Sustainability Linked LoansLatin America Sustainable Finance Award Mexico:CitibanamexOutstanding Leadership in Green Bonds North AmericaOutstanding Leadership in Transition/Sustainability-Linked Loans North Am

66、erica North America Sustainable Finance Award U.S.ESG Investing:Best Bank for ESG Researchfour-time award winnerEnvironmental Finance Awards:Lead Manager of the Year,Sustainability Bonds Corporate Lead Manager of the Year,Green Bonds Corporate Lead Manager of the Year,Green Bonds Supranational,Sub-S

67、overeign and Agency(SSA)Affordable Housing Finance:#1 Affordable Housing Lender in the U.S.for the 14th consecutive yearESG at CitiIntegrating Our ApproachStakeholder Engagement at CitiCiti 2023 ESG ReportPage 7Sustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilien

68、t CommunitiesDiversity&TalentResponsible BusinessAppendicesESG Governance at CitiAs countries transition to a low-carbon economy,Citi continues to support clients and facilitate the investment and activity that is critical to advancing the transition while ensuring an ample and affordable energy sup

69、ply to meet the worlds current needs.That includes advising and financing our clients as they seek to decarbonize,financing climate technologies and working toward an orderly and inclusive transition.The low-carbon transition will drive significant financing and advisory opportunities,and Citi is po

70、sitioning our business to access these opportunities.At our own sites,we are working to reduce our environmental footprint and reach net zero emissions by 2030.We have achieved our 100%renewable electricity sourcing goal and are making progress toward our energy,water and waste goals.Diversity,Equit

71、y&Inclusion and Talent Management We are committed to creating a company that reflects the diverse communities we serve.This ensures that we have a multitude of perspectives to understand our clients challenges and opportunities and help them prosper.We strive to ensure that Citi remains a great pla

72、ce to work where people can thrive professionally and personally.Our commitment to Diversity,Equity&Inclusion is seen throughout our business,including Citi and the Citi Foundations Action for Racial Equity initiative to help address the racial wealth gap.Our Chief Diversity,Equity&Inclusion Officer

73、 and Head of Talent Management oversees our efforts to promote Diversity,Equity&Inclusion in the workplace.Reporting to the Global Head of Human Resources,the Chief Diversity,Equity&Inclusion Officer and Head of Talent Management works in partnership with senior management,particularly with members

74、of the Executive Management Team,who co-chair our Inclusion Networks.Community Investing We contribute to building the long-term strength and resiliency of the clients we serve and the communities where we operate.Underlying our approach is the notion that complex societal challenges require multifa

75、ceted solutions.We believe we can play a part in helping to address economic and social challenges in the communities we serve around the world.By investing in the communities where we do business,we can help support scalable advances in financial inclusion,jobs and small business development,commun

76、ity solutions and crisis response.The Community Investing and Development(CID)team draws on this work by leveraging a toolkit that uses our business,people and voice,including equity investing,financial access solutions and expertise,fulfillment of U.S.Community Reinvestment Act regulatory obligatio

77、ns,volunteerism and Citi Foundation philanthropy.CID is an integrated group that works across businesses and functions at Citi to catalyze positive social impact in communities around the world.The Citi Foundation is a separate legal entity funded by Citi to promote economic progress and improve the

78、 lives of people in low-income communities around the world.The Citi Foundation invests in efforts that increase financial inclusion,catalyze job opportunities for youth and reimagine approaches to building economically vibrant communities.ESG Governance at Citi Good governance is a fundamental prin

79、ciple at Citi,and we aim to incorporate best practices.We strive to report on our activities with accuracy and transparency and comply with the laws,rules and regulations that govern our businesses.Our corporate governance structures,policies and processes promote a culture of accountability and eth

80、ical conduct across our firm.Board of DirectorsThe Citi Board of Directors has ultimate oversight of our work to identify,assess and integrate environmental and social-related risks and opportunities throughout Citi,including our climate-related work and Diversity,Equity&Inclusion and Talent Managem

81、ent efforts.The Board receives reports from key personnel on our progress and key issues on a periodic basis.Standing committees of our Board include:Audit Committee Compensation,Performance Management and Culture Committee Executive Committee Nomination,Governance and Public Affairs Committee Risk

82、Management Committee Technology Committee The Nomination,Governance and Public Affairs Committee receives reports from management on our activities pertaining to environmental sustainability,climate change,human rights and other environmental and social issues,as well as our strategy for engagement

83、with external stakeholders.For more information on the roles and responsibilities of this committee,see the Nomination,Governance and Public Affairs Committee Charter.The Audit Committee has oversight over the controls and procedures related to Citi group-level ESG and climate-related reporting.See

84、the Audit Committee Charter for more information on the roles and responsibilities of this committee.The Risk Management Committee of the Board provides oversight of the Citi Risk Management Framework and risk culture and reviews our key risk policies and frameworks,including updates on climate-rela

85、ted topics.For more information on the roles and responsibilities of this committee,see the Risk Management Committee Charter.In addition,the Boards Transformation Oversight Committee provides oversight of managements remediation of the issues identified in the October 2020 Consent Orders with the F

86、ederal Reserve Board and Office of the Comptroller of the Currency.The changes being made through the Transformation process will continue to improve our overall governance processes.The Global ESG Council provides a senior management forum for oversight of our ESG commitments and priorities,includi

87、ng sustainable finance progress,climate data governance,updates on progress toward our net zero financing and operations goals.Council members also oversee our efforts on Diversity,Equity&Inclusion and Talent Management.ESG at CitiIntegrating Our ApproachStakeholder Engagement at CitiCiti 2023 ESG R

88、eportPage 8Sustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG Governance at CitiEthics and Business Practices We work to serve our clients and maintain the publics trust by adhering to the highest st

89、andards of ethical conduct.We ask our colleagues to ensure that their decisions pass three tests:they are in our clients interests,create economic value and are always systemically responsible.When we do these things well,we make a positive financial and social impact in the communities we serve.Eth

90、ics and responsible business practices are among the highest priorities for Citi and our stakeholders.The Boards Compensation,Performance Management and Culture Committee oversees the incentive compensation structure for senior management at Citi,as well as managements efforts to foster and support

91、the desired culture and promote ethical decision-making within the organization.The committee also oversees efforts to promote diversity and inclusion in the workplace in hiring,retention and staff development practices at Citi.To learn more about the responsibilities of the committee,see the Compen

92、sation,Performance Management and Culture Committee charter.The Ethics at Citi section of this report provides more information about efforts to encourage a culture of ethics.RemunerationESG-related goals are incorporated into several executive scorecards,which are key elements of performance manage

93、ment tied to the determination of incentive compensation for these executives.Scorecards for multiple members of the Executive Management team and senior management include progress on our Net Zero Plan and target setting,our$1 Trillion Sustainable Finance Goal by 2030 and climate risk management.Ce

94、rtain positions have specific scorecard elements,for example:CEO Driving the delivery of environmental and social finance under our$1 Trillion Sustainable Finance Goal;and Chief Risk Officer,Head of Enterprise Services and Public Affairs,and Head of Banking Supporting the development and operational

95、ization of our Net Zero Plan and applicable 2030 targets and driving the delivery of environmental and social finance under the$1 Trillion Sustainable Finance Goal.Moreover,climate change strategy and risk management performance goals are incorporated into annual goals and performance review process

96、es for a number of our senior executives and their teams that are responsible for developing and executing our strategies around climate change.For further detail,please see the 2023 Citi Climate Report.ESG at CitiESG Governance at CitiIntegrating Our ApproachCiti 2023 ESG ReportPage 9Sustainable Fi

97、nanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesStakeholder Engagement at CitiStakeholder Engagement at CitiCiti embraces an ethos of openness and inclusivity,with an appreciation for diverse perspectives.We strive

98、 to incorporate the interests of a wide array of stakeholders into our business,which helps us expand our opportunities and fulfill our potential.We believe that sharing knowledge and resources can help us provide the best services and products for our clients and support the long-term resiliency of

99、 our business.We hold ourselves accountable to our commitments and are transparent with our stakeholders about the progress we are making.This table describes the types of activities we undertake to engage with our stakeholders.Citi had previously conducted an assessment identifying our most relevan

100、t,or“material,”reporting topics for stakeholders from an ESG perspective in line with the recommendations of the Global Reporting Initiative(GRI)framework.We provided the results of this assessment in our 2022 ESG Report by topic and key stakeholder groups.The standards applied for this assessment c

101、onsidered views of materiality that differ from the definition of materiality applied for purposes of complying with SEC requirements or other emerging regulatory reporting frameworks.As we work to update our sustainability reporting approach in response to evolving regulatory obligations,we will sh

102、are our updated approach to these assessments in our future disclosures.Stakeholder Group How We EngageClients and Customers Meetings to share our ESG performance and to understand our clients approaches to climate change,as well as managing environmental and social risks Social media,including our

103、Customer Service X(formerly known as Twitter)handle(AskCiti)Customer satisfaction survey Citi BlogCommunities Specialized websites,including our Communities website Collaboration with community organizations and NGOs on issues relevant to their organizations and our business Dialogue sessions with c

104、ommunity advocates and leaders,civil rights and consumer protection organizations Employee volunteering events The Citi Foundation,which provides grants and works with local and national community organizationsEmployees Company intranet,email,mail and meetings Voice of the Employee surveys Inclusion

105、 Networks and Citi Green Champions Online training Performance reviews Citi BlogGovernments and Regulators Meetings,briefings,letters,conference calls,hearings,industry association events,public policy forums,public conferences and convenings Membership on government councils and committees and indu

106、stry association boards Investors Group calls and meetings(quarterly earnings calls,conferences and Citi-hosted group meetings)One-on-one meetings to discuss financial performance and ESG issues Communications through our Investor Relations and Corporate Governance teamsStakeholder Groups and Nongov

107、ernmental Organizations(NGOs)Working groups Joint business ventures Industry groups,roundtables,workshops and events Ongoing dialogue and collaboration with NGOs to address ESG concerns,fostering transparency and understandingSuppliers Meetings,calls,conferences and workshops,Best Practice Speaker S

108、eries and emails Published supplier requirements and principles Third-party agencies Our Approach to Stakeholder Engagement on ESG TopicsSustainable FinanceFinancing the Low-Carbon TransitionSocial Finance in Emerging MarketsSupporting Affordable HousingOur$1 Trillion GoalCiti 2023 ESG ReportPage 10

109、Climate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at CitiSustainableFinanceAt a time of unprecedented pressure and opportunity to address rising environmental and social challenges,sustainable finance remains a critic

110、al tool for supporting action on these issues.Investors,companies and governments alike recognize the role the financial services sector can play in mobilizing capital and advising clients to support their transition to a more sustainable,inclusive and low-carbon economy.The COP 28 U.N.Climate Chang

111、e Conference in Dubai underscored the need to mobilize much more capital quickly to close the financing gap for efforts to help address climate change and other sustainable development goals.This need for financing represents an opportunity for both governments and the financial sector to respond wi

112、th mobilization of capital.For example,in 2023,the EU introduced the Green Deal Industrial Plan for the Net Zero Age,which provides a framework and billions from existing EU funds to decarbonize the blocs economy.1,2 Driven by tax credits in the U.S.federal Inflation Reduction Act of 2022,investors

113、poured more than$303 billion into the U.S.clean energy sector alone in 2023.Transition finance,or investments to help decarbonize high-emitting and hard-to-abate industries,is viewed as the next multi-trillion-dollar opportunity.Governments are advancing public-private partnerships to help enable an

114、 orderly and inclusive transition to a low-carbon economy.3 Across the financial sector,private equity firms have launched multi-billion-dollar transition funds investing in renewable energy,clean technology and decarbonization efforts,and banks are ramping up their capacity to support clients as th

115、ey navigate the energy transition.Ongoing macroeconomic headwinds,geopolitical tensions and regulatory focus,coupled with increased scrutiny on ESG,continued to influence the global sustainable finance market through much of 2023.Yet despite these challenges and stagnating global bond issuance overa

116、ll,the issuance of green,social,sustainability and sustainability-linked bonds globally,trended upward in 2023.New issuance volume increased by about 14%to just under$866 billion.Green bonds were dominant,representing 59%of overall GSSSB issuance.4 Analysts predict the sustainable finance market cou

117、ld approach$1 trillion in 2024,based on increasing urgency around the transition to a low-carbon economy.5 We continue to support clients seeking to invest in the low-carbon transition,while positioning our business to access these opportunities.Citi remained a trusted advisor to debt issuers in 202

118、3,leading sustainable bond issues across more than 1 EU Unlocks$270B for Green Deal Industrial Plan to Boost Net Zero,CarbonC(Feb.23,2023),https:/ Understanding the Green Deal Industrial Plan:A Comprehensive Introduction to Europes Net-Zero Age,FiscalNote(Aug.30,2023),https:/ “What is transition fin

119、ance,and why it matters,”GreenBiz(Jan.24,2024),https:/ “The signs are good:the market is warming up for new records,”Environmental Finance(Feb.20,2024),https:/www.environmental- “Key 2024 sustainability trends driving the year ahead,”S&P Global(Jan.15,2024),https:/ FinanceFinancing the Low-Carbon Tr

120、ansitionSocial Finance in Emerging MarketsSupporting Affordable HousingOur$1 Trillion GoalCiti 2023 ESG ReportPage 11Climate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at Citi299 issuers.Citi was the#1 U.S.lead underwr

121、iter for global sustainable bonds in 2023,and#1 emerging market sustainable bond underwriter in 2023.6 Citi also structured a number of sustainable financing frameworks for sovereign,banking,energy,chemicals,power and utilities,cement,real estate and industrials issuers in 2023.Sustainable Finance A

122、cross CitiBusinesses across Citi provide services to our clients in support of their sustainability journeys and the low-carbon transition.This activity can also contribute to our sustainable finance goal and net zero commitments.Citi continues to incorporate sustainable finance across our five core

123、 interconnected businesses:Services,Markets,Banking&International,Wealth and U.S.Personal Banking.The businesses conduct a wide range of environmental and social activities.Activities and offerings across the business lines include:Services(Treasury&Trade Solutions and Securities Services)Services p

124、rovides global solutions that can help clients drive their business forward,while investing in innovation.The businesses provide an integrated suite of tailored cash management and trade finance services to multinational corporations,financial institutions and public-sector organizations.Securities

125、Services provides cross-border support for clients with extensive on-the-ground local market expertise,innovative post-trade technologies,customized data solutions and a wide range of securities services solutions.Please see our website for more information about Services.Sustainable Finance Activit

126、ies:Our Services business supports clients in understanding how ESG factors can impact liquidity and working capital management decisions,including export and agency finance;green,sustainable and social trade and working capital loans;sustainable supply chain finance;sustainable deposit and cash man

127、agement solutions;and sustainable commercial cards options.Markets Our Markets business provides customized solutions that support the diverse investment and transaction strategies of corporations,governments,investors and intermediaries globally.Please see our website for more information about Mar

128、kets.Sustainable Finance Activities:Markets supports our clients and colleagues in identifying,executing and scaling opportunities across products,clients and asset classes.The business provides cross-sector expertise to help accelerate the integration of sustainability into business as usual activi

129、ty and to serve our clients more effectively when it comes to their ESG and sustainability objectives.Markets supports the development of sustainable/ESG solutions and products,including infrastructure and project finance solutions,sustainable securitization,contract hedging and voluntary carbon cre

130、dits trading.Banking&International Our Banking franchise is organized around three lines of business:our Investment Bank,which supports clients capital-raising needs and provides strategic financial solutions to support mergers and acquisitions and equity and debt capital markets;our Corporate Bank,

131、which serves as the conduit for the firms full product suite to clients;and our Commercial Bank,which helps mid-sized companies address the challenges of rapid growth and international expansion.Please see our website for more information about Banking.Sustainable Finance Activities:Our Banking team

132、s support clients of varying sizes,across sectors,as they seek to transition their businesses to a more sustainable and net zero future.These banking teams apply deep knowledge of sector-specific transition strategies to help realize opportunities for clients,offering advisory services,capital marke

133、ts and corporate banking solutions for transactions.Wealth Our wealth management platform delivers a comprehensive solution to clients across the wealth continuum,with integrated advice and execution,as well as traditional and alternative investments,managed account strategies,world-class research a

134、nd investment guidance.Please see our website for more information about Wealth.Sustainable Finance Activities:Our Wealth business offers managed opportunities,alternative investments and tailored exposure to capital markets to help clients pursue their financial and sustainable investment objective

135、s.It also provides opportunities for private clients to invest alongside our firms institutional clients in sustainable capital markets transactions.Its offering encompasses four approaches that seek varied sustainability outcomes:socially responsible,ESG integration,thematic and impact.U.S.Personal

136、 Banking U.S.Personal Banking plays an important part in delivering on our vision to be a valued personal bank in our home market by offering products and services across Branded Cards,Retail Services and Retail Banking.Please see our website for more information about U.S.Personal Banking.Sustainab

137、le Finance Activities:U.S.Personal Banking continues to expand our offerings to meet customers needs.Last year,Citi introduced simplified banking,empowering people across the income spectrum with new ways to avoid Monthly Service Fees and access enhanced Citi benefits and services.6 Per YE2023 Dealo

138、gic data.Sustainable FinanceFinancing the Low-Carbon TransitionSocial Finance in Emerging MarketsSupporting Affordable HousingOur$1 Trillion GoalCiti 2023 ESG ReportPage 12Climate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendice

139、sESG at CitiSustainability Thought Leadership by Citi From carbon markets and ocean health to economic and social mobility,Citi Global Perspectives&Solutions and Citi Research explore challenges and solutions on the path toward achieving the Sustainable Development Goals.2023 Citi Global Perspective

140、s&Solutions reports included the following.Voluntary Carbon Market A Critical Piece of the Net Zero PuzzleThis report describes how the market works,what is being done to improve it and steps companies can take to help them use it effectively.Citi Global Perspectives&Solutions:Economic and Social Mo

141、bility The Role of Business in Improving OutcomesThis report highlights that employers play a significant role in improving economic and social mobility,but with a more supportive ecosystem,they could go further faster.Sustainable Ocean Economy Charting a Prosperous Blue Future from Risk to Resilien

142、ceThe report serves as a primer on the business case for ocean action and engagement.Food,Water,and Climate Change-Solutions for Tackling this Critical NexusThis report investigates the relationship between food,water and climate change and the impact that water could have on food production.Unlocki

143、ng Climate and Development FinanceThis report details that,while facilitating capital flows is well understood,more bankable and investable projects are needed to support efforts to combat climate change.Sustainable FinanceSupporting Affordable HousingOur$1 Trillion GoalCiti 2023 ESG ReportPage 13Cl

144、imate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at CitiSocial Finance in Emerging MarketsFinancing the Low-Carbon TransitionFinancing the Low-Carbon TransitionCiti is committed to supporting our clients as they transi

145、tion to a low-carbon economy that fosters equity and creates economic growth,while also addressing climate change.We believe this work is non-negotiable for the long-term resiliency and sustainability of our business,as well as the broader economy,society and environment.We seek to support an orderl

146、y,inclusive transition that creates jobs;increases energy stability and security;and helps expand access to energy to further support equitable economic growth.Achieving environmental and social goals will often go hand in hand,as developing markets and low-and moderate-income communities are dispro

147、portionately impacted by both lack of access to energy and the effects of climate change.The evolution of our energy system hinges on many dimensions,including public policy that incentivizes investment in clean energy technologies and critical upgrades to our electric grids,transmission systems and

148、 permitting processes to catalyze deployment of more projects.Access to stronger data also remains a challenge,and obtaining such data allows us to analyze climate risk impacts,measure results and identify transition opportunities.Many players across the private and public sectors will have to work

149、together,and there are important co-dependencies,such as an enabling policy environment and technological development.But we believe that capital markets and financing will play a critical role in the low-carbon energy transition.Engaging with our clients to support their energy transition efforts i

150、s fundamental to our net zero commitment and how we are working to finance the low-carbon energy transition.As part of the regular and ongoing transition conversations we have with clients,we are discussing the specifics of their transition plans,including pathways to achieve those plans and the met

151、rics they are using to assess their progress.Most importantly,we are trying to understand how we can support their efforts.While our net zero targets focus on mitigating exposure to climate risk and supporting clients in their emissions-reduction efforts,our$1 Trillion Sustainable Finance Goal by 20

152、30 contributes to climate solutions.As we navigate the practicalities of helping clients,industries and countries transition,Citi is positioning our business to access opportunities created by this energy shift.Social Finance in Emerging MarketsSupporting the resilience of global communities through

153、 social financing includes financing activities that support access to affordable basic infrastructure,affordable housing,diversity and equity,economic inclusion,education,food security and healthcare.Billions of people around the world lack access to basic necessities clean water,education,electric

154、ity,financial products,housing and medicine which significantly hampers their economic progress and social growth.Globally across Citi businesses,we provide platforms and client solutions that enable our clients and partners to expand financial inclusion,accelerate access to basic services,boost job

155、 creation and scale social infrastructure development in emerging markets.We leverage our firms local expertise,balance sheet and access to global markets to mobilize capital,with the goal of providing support to social enterprises and small businesses in these communities to accelerate and optimize

156、 their work.We have taken steps to enhance and expand how we work internally to strengthen external impact.For example,we have established a network of bankers focused on transactions in 26 emerging-market countries and increased internal training and impact measurement.We have also extended our wor

157、k with development finance institutions,impact investors and private-sector clients.This work to support emerging markets complements our social finance activities in higher-income countries,including our work to finance affordable housing projects in the U.S.and to underwrite bonds that help advanc

158、e a range of social solutions.Investing in Low-Income HouseholdsAs part of our social finance focus,we are aiming to invest in opportunities for 15 million low-income households globally,including 10 million women,by 2025.In total from 20212023,through our financing,Citi provided more than 11.6 mill

159、ion low-income households,including an estimated 5.5 million women worldwide,with access to essential goods and services in emerging markets.Sustainable FinanceFinancing the Low-Carbon TransitionSocial Finance in Emerging MarketsOur$1 Trillion GoalCiti 2023 ESG ReportPage 14Climate Risk&Net ZeroSust

160、ainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessAppendicesESG at CitiSupporting Affordable Housing2023 Affordable Housing Impact$6.5BVolume Lent for Affordable Housing1,642Buildings Financed228Projects Closed129Clients Served$585MEquity Invested in Affor

161、dable Housing110With Certifications509 With Green Features19,240 Affordable(No other restriction)10,400 Seniors2,101 Rental Assistance Demonstration(RAD)2,094 Formerly Homeless217 Special Needs248 Veterans135 New Construction84 Rehab Construction9 Balance Sheet Acquisition and Permanent32.6MSquare F

162、eetGreen Buildings34 States152 Cities*AMI=Area Median Income.Housing Types 1,499 Moderate Income 80%AMI34,300 Affordable Safeguarding Data and Protecting Customer InformationDescription of approach to identifying and addressing data security risksDiscussion and AnalysisFN-CB-230a.2 Risk Management S

163、afeguarding Data and Protecting Customer InformationAppendicesCiti 2023 ESG ReportPage 85United Nations Guiding Principles Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient Communit

164、iesDiversity&TalentResponsible BusinessESG at CitiSustainability Accounting Standards Board IndexTopicAccounting MetricCategoryCodeReport Section or Other DocumentationFinancial Inclusion&Capacity Building(1)Number and(2)amount of loans outstanding qualified for programs designed to promote small bu

165、siness and community developmentQuantitativeFN-CB-240a.1Citi does not disclose this but information about our work in this area can be found below.Building Equitable&Resilient Communities Addressing Financial Inclusion and the U.S.Racial Wealth Gap Citi Impact Fund Citi Community Capital Website(1)N

166、umber and(2)amount of past due and nonaccrual loans or loans subject to forbearance that qualify for programs designed to promote small business and community developmentQuantitativeFN-CB-240a.2Citi does not report this information.Number of no-cost retail checking accounts provided to previously un

167、banked or underbanked customers QuantitativeFN-CB-240a.3Citi offers the Access Account a simple,checkless bank account with low or no monthly fees and no overdraft fees,which provides customers with a straightforward way to save money and manage their finances.As of Dec.31,2023,there were 398,532 ac

168、tive Access checking accounts.This figure excludes high-yield savings accounts.In 2022,Citi eliminated overdraft fees,returned item fees and overdraft protection fees,representing the Companys continued commitment to expand access to inclusive banking products and services that can help advance econ

169、omic progress,especially for underbanked and unbanked communities.In addition to eliminating these fees,Citi will continue to offer a robust suite of free overdraft protection services for its consumers.Citi does not track whether account holders were formerly unbanked/underbanked.Serving Our Custom

170、ers and Clients Responsibly Treating Customers Fairly Access Account webpage Citi Retail Banking Overdraft Fees ChangeNumber of participants in financial literacy initiatives for unbanked,underbanked,or underserved customersQuantitativeFN-CB-240a.4We do not track the number of participants in financ

171、ial literacy initiatives but examples of our efforts with underbanked communities are below.Citi Volunteers Around The WorldIncorporation of ESG Factors in Credit AnalysisCommercial and industrial credit exposure,by industryQuantitativeFN-CB-410a.1 2023 10-K page 74-78Description of approach to inco

172、rporation of environmental,social,and governance(ESG)factors in credit analysisDiscussion and AnalysisFN-CB-410a.2 Risk Management Environmental and Social Risk Management Environmental and Social Policy Framework 2023 10-K pages 122-123 2023 Citi Climate Report pages 38-42AppendicesCiti 2023 ESG Re

173、portPage 86United Nations Guiding Principles Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiSustainability Accounting St

174、andards Board IndexTopicAccounting MetricCategoryCodeReport Section or Other DocumentationFinanced EmissionsAbsolute gross financed emissions,disaggregated by(1)Scope 1,(2)Scope 2 and(3)Scope 3QuantitativeFN-CB-410b.1 Managing Climate Risk in Our Operations 2023 Citi Climate Report pages 50-51Gross

175、exposure for each industry by asset classQuantitativeFN-CB-410b.2Citi does not report this information.Percentage of gross exposure included in the financed emissions calculationQuantitativeFN-CB-410b.3Citi does not report this information.Description of the methodology used to calculate financed em

176、issionsDiscussion and AnalysisFN-CB-410b.4 2023 Citi Climate Report pages 61-63Business EthicsTotal amount of monetary losses as a result of legal proceedings associated with fraud,insider trading,antitrust,anti-competitive behavior,market manipulation,malpractice,or other related financial industry

177、 laws or regulationsQuantitativeFN-CB-510a.1Citigroup is a public company and,as such,files periodic and current reports with the U.S.Securities and Exchange Commission(“SEC”),as required by the Securities Exchange Act of 1934.The reports include current descriptions of material regulatory proceedin

178、gs,investigations,and litigation.Copies of Citigroups periodic and current reports are on file with the SEC and available at www.sec.gov.2023 10-K pages 303-309Description of whistleblower policies and proceduresDiscussion and AnalysisFN-CB-510a.2 Human Rights Reporting Mechanisms for Stakeholders C

179、iti Code of Conduct pages 9-10Systemic Risk ManagementGlobal Systemically Important Bank(G-SIB)score,by categoryQuantitativeFN-CB-550a.1 2023 10-K page 33 2023 Systemic Risk Report(FR Y-15)Description of approach to integrate results of mandatory and voluntary stress tests into capital adequacy plan

180、ning,long-term corporate strategy,and other business activitiesDiscussion and AnalysisFN-CB-550a.2 2023 10-K pages 31-34Activity Metric(1)Number and(2)value of checking and savings accounts by segment:(a)personal and(b)small businessQuantitativeFN-CB-000.ACiti does not report this information.(1)Num

181、ber and(2)value of loans by segment:(a)personal,(b)small business and(c)corporateQuantitativeFN-CB-000.BCiti discloses the value of outstanding consumer and corporate loans in its 10-K.Consumer loans are reported as consumer mortgages and credit card loans,while personal,small business and other loa

182、ns are aggregated.2023 10-K pages 86-88AppendicesCiti 2023 ESG ReportPage 87United Nations Guiding Principles Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&

183、TalentResponsible BusinessESG at CitiSustainability Accounting Standards Board IndexConsumer FinanceTopicAccounting MetricCategoryCodeReport Section or Other DocumentationCustomer PrivacyNumber of account holders whose information is used for secondary purposesQuantitativeFN-CF-220a.1Citi does not r

184、eport this information.Total amount of monetary losses as a result of legal proceedings associated with customer privacyQuantitativeFN-CF-220a.2Citigroup is a public company and,as such,files periodic and current reports with the U.S.Securities and Exchange Commission(“SEC”),as required by the Secur

185、ities Exchange Act of 1934.The reports include current descriptions of material regulatory proceedings,investigations,and litigation.Copies of Citigroups periodic and current reports are on file with the SEC and available at www.sec.gov.2023 10-K pages 303-309Data Security(1)Number of data breaches,

186、(2)percentage that are personal data breaches,(3)number of account holders affectedQuantitativeFN-CF-230a.1See response to FN-CB-230a.1.Card-related fraud losses from(1)card-not-present fraud and(2)card-present and other fraudQuantitativeFN-CF-230a.2Citi does not aggregate and publicly disclose loss

187、es due to fraud.Description of approach to identifying and addressing data security risksDiscussion and AnalysisFN-CF-230a.3See response to FN-CB-230a.2.Selling PracticesPercentage of total remuneration for covered employees that is variable and linked to the amount of products and services soldQuan

188、titativeFN-CF-270a.1Citi does not track this information.Approval rate for(1)credit and(2)pre-paid products for applicants QuantitativeFN-CF-270a.2Citi does not report this information.(1)Average fees from add-on products,(2)average APR of credit products,(3)average age of credit products,(4)average

189、 number of credit accounts,and(5)average annual fees for pre-paid productsQuantitativeFN-CF-270a.3Citi does not track this information.(1)Number of customer complaints filed,(2)percentage with monetary or nonmonetary reliefQuantitativeFN-CF-270a.4Citi does not report this information.Total amount of

190、 monetary losses as a result of legal proceedings associated with selling and servicing of productsQuantitativeFN-CF-270a.5Citigroup is a public company and,as such,files periodic and current reports with the U.S.Securities and Exchange Commission(“SEC”),as required by the Securities Exchange Act of

191、 1934.The reports include current descriptions of material regulatory proceedings,investigations,and litigation.Copies of Citigroups periodic and current reports are on file with the SEC and available at www.sec.gov.2023 10-K pages 303-309AppendicesCiti 2023 ESG ReportPage 88United Nations Guiding P

192、rinciples Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiSustainability Accounting Standards Board IndexTopicAccounting

193、MetricCategoryCodeReport Section or Other DocumentationActivity MetricNumber of unique consumers with an active(1)credit card account and(2)pre-paid debit card accountQuantitativeFN-CF-000.ACiti discloses the number of new retail banking and credit card account acquisitions.Citi does not disaggregat

194、e credit card and prepaid debit card accounts nor report unique consumers.4Q23 Quarterly Financial Data Supplement page 9Number of(1)credit card accounts and(2)pre-paid debit card accountsQuantitativeFN-CF-000.BCiti discloses the number of new retail banking and credit card account acquisitions.Citi

195、 does not disaggregate credit card and prepaid debit card accounts.4Q23 Quarterly Financial Data Supplement page 9Investment Banking&BrokerageTopicAccounting MetricCategoryCodeReport Section or Other DocumentationEmployee Diversity&InclusionPercentage of(1)gender and(2)diversity group representation

196、 for(a)executive management,(b)non-executive management,(c)professionals,and(d)all other employeesQuantitativeFN-IB-330a.1 Our Approach to Diversity,Equity&Inclusion and Talent Management 2025 Aspirational Representation Goals by the Numbers Our Approach to Diversity,Equity&Inclusion and Talent Mana

197、gement Diversity at the Top:Senior Leader Representation Our Approach to Diversity,Equity&Inclusion and Talent Management Recruit,Retain and Promote Global Workforce Data U.S.Workforce DataIncorporation of ESG Factors in Investment Banking&Brokerage ActivitiesRevenue from(1)underwriting,(2)advisory,

198、and(3)securitization transactions incorporating integration of environmental,social,and governance(ESG)factors,by industryQuantitativeFN-IB-410a.1 Our$1 Trillion Goal(1)Number and(2)total value of investments and loans incorporating integration of environmental,social,and governance(ESG)factors,by i

199、ndustryQuantitativeFN-IB-410a.2 Our$1 Trillion Goal Risk Management ESRM Consultation DataDescription of approach to incorporation of environmental,social,and governance(ESG)factors in investment banking and brokerage activitiesDiscussion and AnalysisFN-IB-410a.3 Our$1 Trillion Goal Risk Management

200、Environmental and Social Risk Management Environmental and Social Policy FrameworkAppendicesCiti 2023 ESG ReportPage 89United Nations Guiding Principles Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuildin

201、g Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiSustainability Accounting Standards Board IndexTopicAccounting MetricCategoryCodeReport Section or Other DocumentationBusiness EthicsTotal amount of monetary losses as a result of legal proceedings associated with fraud,

202、insider trading,antitrust,anti-competitive behavior,market manipulation,malpractice,or other related financial industry laws or regulationsQuantitativeFN-IB-510a.1See response to FN-CB-510a.1.Description of whistleblower policies and proceduresDiscussion and AnalysisFN-IB-510a.2See response to FN-CB

203、-510a.2.Professional Integrity(1)Number and(2)percentage of licensed employees and identified decision-makers with a record of investment-related investigations,consumer-initiated complaints,private civil litigations,or other regulatory proceedingsQuantitativeFN-IB-510b.1Citi does not report this in

204、formation.Number of mediation and arbitration cases associated with professional integrity,including duty of care,by partyQuantitativeFN-IB-510b.2Citi does not report this information.Total amount of monetary losses as a result of legal proceedings associated with professional integrity,including du

205、ty of careQuantitativeFN-IB-510b.3Citi does not disclose total losses as a result of legal proceedings associated with professional integrity,including duty of care.However,Citi provides information regarding material legal matters,in accordance with SEC requirements and US GAAP in its 10-K and othe

206、r applicable SEC filings.2023 10-K pages 303-309Description of approach to ensuring professional integrity,including duty of careDiscussion and AnalysisFN-IB-510b.4 Ethics at Citi Serving Our Customers and Clients Responsibly Citi Code of ConductSystemic Risk ManagementGlobal Systemically Important

207、Bank(G-SIB)score,by categoryQuantitativeFN-IB-550a.1See response to FN-CB-550a.1.Description of approach to integrate results of mandatory and voluntary stress tests into capital adequacy planning,long-term corporate strategy,and other business activitiesDiscussion and AnalysisFN-IB-550a.2See respon

208、se to FN-CB-550a.2.AppendicesCiti 2023 ESG ReportPage 90United Nations Guiding Principles Reporting Framework IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible Bu

209、sinessESG at CitiSustainability Accounting Standards Board IndexTopicAccounting MetricCategoryCodeReport Section or Other DocumentationEmployee Incentives&Risk TakingPercentage of total remuneration that is variable for Material Risk Takers(MRTs)QuantitativeFN-IB-550b.1Citi discloses the breakdown o

210、f annual compensation for its executive officers in its Proxy Statement.A multi-year variable remuneration program for certain executive officers,called the Transformation Bonus Program,is also disclosed within the Proxy.2024 Proxy Statement pages 90 and 94-95Percentage of variable remuneration of M

211、aterial Risk Takers(MRTs)to which malus or clawback provisions were appliedQuantitativeFN-IB-550b.2Citi discloses the applicable policies,triggers,and affected forms of remuneration under its clawback provisions in its Proxy Statement 2024 Proxy Statement pages 90 and 99Discussion of policies around

212、 supervision,control,and validation of traders pricing of Level 3 assets and liabilitiesDiscussion and AnalysisFN-IB-550b.3Citi does not report this information.Activity Metric(1)Number and(2)value of(a)underwriting,(b)advisory,and(c)securitization transactionsQuantitativeFN-IB-000.APer Dealogic,our

213、 transaction volumes for 2023 were:Transaction TypeVolume($M)Deals(#)Underwriting567,7072,857Completed M&A534,966196Securitizations60,803268 Dealogic press view standards were used to run the league tables.Values include Dealogic Rank Eligible transactions only.Citi volume for Mergers and Acquisitio

214、ns is Equal Credit to Target and Acquirer Advisors.Citi volume for underwriting is Full to Book Manager,Equal if Joint Books.Underwriting is inclusive of equity and equity-linked securities,debt capital markets issuances including securitization of assets and mortgage-backed securities,and syndicate

215、d loans.Securitizations consist of asset and mortgage-backed securities.Derivatives are not accounted for in the table above.(1)Number and(2)value of proprietary investments and loans by sectorQuantitativeFN-IB-000.BCiti does not disclose all of its proprietary investments.Citi Ventures maintains an

216、 active portfolio of over 100 companies across seven fintech and enterprise tech focus areas.The Citi Impact Fund makes equity investments in companies that are addressing societal challenges in the areas of Financial Resilience,Future of Work,Climate Resilience and Social Infrastructure.Citi Ventur

217、es Citi Impact Fund(1)Number and(2)value of market making transactions in(a)fixed income,(b)equity,(c)currency,(d)derivatives,and(e)commodity productsQuantitativeFN-IB-000.CCiti does not report this information.AppendicesCiti 2023 ESG ReportPage 91Sustainability Accounting Standards Board IndexThe P

218、rinciples for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiUnited Nations Guiding Principles Reporting Framework IndexUnited Nations Guiding Principles Reporting

219、Framework IndexWe have included information and disclosures in this report aligned with the United Nations Guiding Principles reporting framework.This reflects our support of the U.N.Guiding Principles on Business and Human Rights and our commitment to transparency and accountability regarding our h

220、uman rights-related activities and policies.The following table indicates where readers can find information that addresses the framework requirements,either in this report or other publicly available documents.Section of the FrameworkReport Section or Other DocumentationPart A:Governance of Respect

221、 for Human RightsPolicy commitmentA1What does the company say publicly about its commitment to respect human rights?A1.1How has the public commitment been developed?Human Rights Our Commitment to Respect Human RightsA1.2Whose human rights does the public commitment address?Human Rights Our Commitmen

222、t to Respect Human Rights Citi Statement on Human RightsA1.3How is the public commitment disseminated?Ethics at Citi Code of ConductThe following documents,which state our commitment to respect human rights and our expectations about the commitment of others,are posted publicly:Citi Code of Conduct

223、Citi Requirements for Suppliers Citi Statement of Supplier Principles Citi Statement on Human RightsAppendicesCiti 2023 ESG ReportPage 92Sustainability Accounting Standards Board IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsB

224、uilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiUnited Nations Guiding Principles Reporting Framework IndexSection of the FrameworkReport Section or Other DocumentationEmbedding respect for human rightsA2How does the company demonstrate the importance it attache

225、s to the implementation of its human rights commitment?A2.1How is day-to-day responsibility for human rights performance organized within the company,and why?ESG Governance at Citi Our Approach to Diversity,Equity&Inclusion and Talent Management Risk Management Safeguarding Data and Protecting Custo

226、mer Information Risk Management Environmental and Social Risk Management Human Rights Responsible SourcingA2.2What kinds of human rights issues are discussed by senior management and by the Board,and why?Risk Management Environmental and Social Risk Management Human Rights Our Salient Human Rights R

227、isks Human Rights Respecting Human Rights in Our Financing Decisions Environmental and Social Policy FrameworkA2.3How are employees and contract workers made aware of the ways in which respect for human rights should inform their decisions and actions?Ethics at Citi Code of Conduct Risk Management E

228、nvironmental and Social Risk Management Human Rights Our Commitment to Respect Human Rights Human Rights Respecting the Human Rights of Our Employees Citi Code of ConductA2.4How does the company make clear in its business relationships the importance it places on respect for human rights?Risk Manage

229、ment Environmental and Social Risk Management Human Rights Respecting Human Rights in Our Financing Decisions Responsible Sourcing Citi Requirements for Suppliers Citi Statement of Supplier Principles Citi Statement on Human RightsA2.5What lessons has the company learned during the reporting period

230、about achieving respect for human rights,and what has changed as a result?Addressing Financial Inclusion and the U.S.Racial Wealth Gap Human RightsPart B:Defining the Focus of ReportingStatement of salient issuesB1State the salient human rights issues associated with the companys activities and busi

231、ness relationships during the reporting period.Human Rights Our Salient Human Rights Risks Human Rights Salient Human Rights Risks:Stakeholder Impacts Citi Statement on Human RightsDetermination of salient issuesB2Describe how the salient human rights issues were determined,including any input from

232、stakeholders.Human Rights Our Commitment to Respect Human Rights Human Rights Respecting the Rights of Indigenous Peoples Human Rights Listening to Stakeholders and Addressing GrievancesAppendicesCiti 2023 ESG ReportPage 93Sustainability Accounting Standards Board IndexThe Principles for Responsible

233、 Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiUnited Nations Guiding Principles Reporting Framework IndexSection of the FrameworkReport Section or Other DocumentationChoice o

234、f focal geographiesB3If reporting on the salient human rights issues focuses on particular geographies,explain how that choice was made.Citi does not limit human rights considerations by geography our approach is global,both for transactions screened under our ESRM Policy,clients reviewed under know

235、 your customer(KYC)and anti-money laundering(AML)processes,and human rights respected in our own operations globally.Risk Management ESRM Consultation Data Risk Management 2023 Projects Covered by the Equator Principles Human Rights Respecting Human Rights in Our Financing DecisionsAdditional severe

236、 impactsB4Identify any severe impacts on human rights that occurred or were still being addressed during the reporting period,but which fall outside of the salient human rights issues,and explain how they have been addressed.Part C:Management of Salient Human Rights IssuesSpecific policiesC1Does the

237、 company have any specific policies that address its salient human rights issues and,if so,what are they?C1.1How does the company make clear the relevance and significance of such policies to those who need to implement them?Risk Management Environmental and Social Risk Management Human Rights Our C

238、ommitment to Respect Human Rights Human Rights Respecting the Human Rights of Our Employees Responsible Sourcing Citi Code of Conduct Citi Requirements for Suppliers Citi Statement of Supplier Principles Citi Statement on Human RightsStakeholder engagementC2What is the companys approach to engagemen

239、t with stakeholders in relation to each salient human rights issue?C2.1How does the company identify which stakeholders to engage with in relation to each salient issue,and when and how to do so?Stakeholder Engagement at Citi Risk Management Policy Implementation Risk Management Client Engagement Hu

240、man Rights Respecting the Rights of Indigenous Peoples Human Rights Listening to Stakeholders and Addressing GrievancesC2.2During the reporting period,which stakeholders has the company engaged with regarding each salient issue,and why?Stakeholder Engagement at Citi Human Rights Respecting the Right

241、s of Indigenous Peoples Human Rights Listening to Stakeholders and Addressing GrievancesC2.3During the reporting period,how have the views of stakeholders influenced the companys understanding of each salient issue and/or its approach to addressing it?Stakeholder Engagement at Citi Human Rights Resp

242、ecting the Rights of Indigenous Peoples Human Rights Listening to Stakeholders and Addressing GrievancesAppendicesCiti 2023 ESG ReportPage 94Sustainability Accounting Standards Board IndexThe Principles for Responsible Banking IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable Operati

243、onsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiUnited Nations Guiding Principles Reporting Framework IndexSection of the FrameworkReport Section or Other DocumentationAssessing impactsC3How does the company identify any changes in the nature of each salient

244、 human rights issue over time?C3.1During the reporting period,were there any notable trends or patterns in impacts related to a salient issue and,if so,what were they?Human Rights Respecting the Rights of Indigenous Peoples Human Rights Respecting Human Rights in Our Financing DecisionsC3.2During th

245、e reporting period,did any severe impacts occur that were related to a salient issue and,if so,what were they?Integrating findings and taking actionC4How does the company integrate its findings about each salient human rights issue into its decision-making processes and actions?C4.1How are those par

246、ts of the company whose decisions and actions can affect the management of salient issues,involved in finding and implementing solutions?ESG Governance at Citi Risk Management Environmental and Social Risk Management Human RightsC4.2When tensions arise between the prevention or mitigation of impacts

247、 related to a salient issue and other business objectives,how are these tensions addressed?Risk Management Environmental and Social Risk Management Human Rights Respecting Human Rights in Our Financing DecisionsC4.3During the reporting period,what action has the company taken to prevent or mitigate

248、potential impacts related to each salient issue?Social Finance in Emerging Markets Addressing Financial Inclusion and the U.S.Racial Wealth Gap Our Approach to Diversity,Equity&Inclusion and Talent Management Risk Management Safeguarding Data and Protecting Customer Information Human Rights Respecti

249、ng Human Rights in Our Financing DecisionsTracking performanceC5How does the company know if its efforts to address each salient human rights issue are effective in practice?C5.1What specific examples from the reporting period illustrate whether each salient issue is being managed effectively?Please

250、 refer to examples in the sections below.Addressing Financial Inclusion and the U.S.Racial Wealth Gap Human Rights Respecting Human Rights in Our Financing DecisionsAppendicesCiti 2023 ESG ReportPage 95Sustainability Accounting Standards Board IndexThe Principles for Responsible Banking IndexAssuran

251、ceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiUnited Nations Guiding Principles Reporting Framework IndexSection of the FrameworkReport Section or Other DocumentationRemediationC6How does the com

252、pany enable effective remedy if people are harmed by its actions or decisions in relation to a salient human rights issue?C6.1Through what means can the company receive complaints or concerns related to each salient issue?Ethics at Citi Escalating Concerns Human Rights Listening to Stakeholders and

253、Addressing Grievances Citi Code of ConductC6.2How does the company know if people feel able and empowered to raise complaints or concerns?Ethics at Citi Assessing Our Culture of EthicsC6.3How does the company process complaints and assess the effectiveness of outcomes?Ethics at Citi Acting with Inte

254、grity Human Rights Respecting Human Rights in Our Financing Decisions Human Rights Listening to Stakeholders and Addressing Grievances Citi Code of ConductC6.4During the reporting period,what were the trends and patterns in complaints or concerns and their outcomes regarding each salient issue,and w

255、hat lessons has the company learned?We continue to engage with stakeholders on their concerns relating to the Oil&Gas,Manufacturing,Technology and Palm Oil sectors.We engage with these industries directly through client relationships,stakeholder meetings and active participation in relevant initiati

256、ves.For instance,our membership in the Roundtable on Sustainable Palm Oil guides our risk management approach to clients in the Palm Oil value chain,and supports the organizations work to improve the collective effort to reduce human rights risks associated with this commodity.In addition,our touch

257、points during annual reviews allow us to evaluate human rights risks and management through client engagement.Ethics at Citi Acting with Integrity Risk Management Policy Implementation Human Rights Respecting Human Rights in Our Financing Decisions Human Rights Listening to Stakeholders and Addressi

258、ng Grievances Citi Code of ConductC6.5During the reporting period,did the company provide or enable remedy for any actual impacts related to a salient issue and,if so,what are typical or significant examples?Stakeholder Engagement at Citi Human Rights Respecting Human Rights in Our Financing Decisio

259、nsAppendicesCiti 2023 ESG ReportPage 96Sustainability Accounting Standards Board IndexUnited Nations Guiding Principles Reporting Framework IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at C

260、itiThe Principles for Responsible Banking IndexThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and ReferencesPrinciple 1:AlignmentWe will align our business strategy to be consistent with and contribute to individuals needs and societys goals,as e

261、xpressed in the Sustainable Development Goals,the Paris Climate Agreement and relevant national and regional frameworks.Business Model:Describe(high-level)your banks business model,including the main customer segments served,types of products and services provided,the main sectors and types of activ

262、ities across the main geographies in which your bank operates or provides products and services.Please also quantify the information by disclosing e.g.the distribution of your banks portfolio(%)in terms of geographies,segments(i.e.by balance sheet and/or off-balance sheet)or by disclosing the number

263、 of customers and clients served.Citigroup is a global diversified financial services holding company whose businesses provide consumers,corporations,governments and institutions with a broad,yet focused,range of financial products and services,including consumer banking and credit,corporate and inv

264、estment banking,securities brokerage,trade and securities services and wealth management.Citi does business in nearly 160 countries and jurisdictions.Effective as of the fourth quarter of 2023,Citigroup was managed pursuant to five operating segments:Services,Markets,Banking,Wealth and U.S.Personal

265、Banking.Activities not assigned to the operating segments are included in All Other.For more details on specific businesses under these segments and the regions served,please see pages 4 to 5 in our 2023 10-K.External References About Citi Citi Businesses Global Presence 2023 10-KStrategy alignmentD

266、oes your corporate strategy identify and reflect sustainability as strategic priority/ies for your bank?YesNoPlease describe how your bank has aligned and/or is planning to align its strategy to be consistent with the Sustainable Development Goals(SDGs),the Paris Climate Agreement,and relevant natio

267、nal and regional frameworks.Does your bank also reference any of the following frameworks or sustainability regulatory reporting requirements in its strategic priorities or policies to implement these?UN Guiding Principles on Business and Human Rights International Labour Organization fundamental co

268、nventions UN Global CompactUN Declaration on the Rights of Indigenous Peoples Any applicable regulatory reporting requirements on environmental risk assessments,e.g on climate risk-please specify which ones:Any applicable regulatory reporting requirements on social risk assessments,e.g.on modern sla

269、very-please specify which ones:U.K.and Australian Modern Slavery ActsNone of the above The Principles for Responsible Banking(PRB or the Principles)are a framework for signatory banks to use in aligning their strategy and practice with the Sustainable Development Goals(SDGs)and the Paris Climate Agr

270、eement(Paris Agreement).The Principles encourage a sustainable banking system and help the industry demonstrate how it makes a positive contribution to society.The Principles for Responsible Banking Reporting and Self-Assessment Template(the PRB Template)outlines reporting requirements for PRB signa

271、tories.Citi is committed to responsible banking,and we continue our efforts to conduct business in a manner that is consistent with the intent of the Principles.AppendicesCiti 2023 ESG ReportPage 97Sustainability Accounting Standards Board IndexUnited Nations Guiding Principles Reporting Framework I

272、ndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and ReferencesStrategy alignment(cont

273、.)Many of our sustainable finance activities are compatible with the SDGs.Citi is also part of the Global Investors for Sustainable Development(GISD)Alliance,a group of leaders of major financial institutions and corporations from across the world.It is convened by the United Nations Secretary-Gener

274、al to deliver solutions that scale up private finance and investment to achieve the SDGs.Examples of our SDG-compatible initiatives include:$1 Trillion Sustainable Finance Goal Citi has committed to finance and facilitate$1 trillion in sustainable finance by 2030 to help accelerate the transition to

275、 a sustainable,low-carbon economy that supports societys environmental,social and economic needs.Transactions must meet specified environmental or social criteria to contribute to this goal.ESRM Sector Approaches Under our Environmental and Social Risk Management(ESRM)Policy,we have outlined sector-

276、specific requirements for a number of sectors,such as Thermal Coal Mining,Coal-Fired Power and certain agribusiness industries.Net Zero Commitment Citi has committed to net zero greenhouse gas(GHG)emissions by 2050,including net zero GHG emissions for its operations by 2030.As of YE2023,Citi has rel

277、eased interim 2030 emissions reduction targets for its Auto Manufacturing,Commercial Real Estate,Energy,Power,Steel and Thermal Coal Mining loan portfolios.Citi Impact Fund Through the$500 million Citi Impact Fund,we are making direct equity investments in“double bottom line”companies that are addre

278、ssing societal challenges.The investments contribute to the above-mentioned$1 Trillion Sustainable Finance Goal.In addition to the examples above,Citi has adopted or publicly endorsed a number of external principles,standards and frameworks that inform our approach to sustainable finance and risk ma

279、nagement and our efforts to provide innovative financial services that enable growth and economic progress.Please refer to our Environmental and Social Policy Framework for a summary of those principles and standards.2023 ESG Report ESG at Citi Our$1 Trillion Goal Our Net Zero Commitment Citi Impact

280、 FundExternal References Citi Impact Fund Environmental and Social Policy FrameworkAppendicesCiti 2023 ESG ReportPage 98Sustainability Accounting Standards Board IndexUnited Nations Guiding Principles Reporting Framework IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBui

281、lding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and ReferencesPrinciple 2:Impact and Target SettingWe will continuously increase our positive impacts while reducin

282、g the negative impacts on,and managing the risks to,people and environment resulting from our activities,products and services.To this end,we will set and publish targets where we can have the most significant impacts.2.1 Impact Analysis(Key Step 1)Show that your bank has performed an impact analysi

283、s of its portfolio/s to identify its most significant impact areas and determine priority areas for target-setting.The impact analysis shall be updated regularly and fulfil the following requirements/elements(a-d):a)Scope:What is the scope of your banks impact analysis?Please describe which parts of

284、 the banks core business areas,products/services across the main geographies that the bank operates in(as described under 1.1)have been considered in the impact analysis.Please also describe which areas have not yet been included,and why.b)Portfolio composition:Has your bank considered the compositi

285、on of its portfolio(in%)in the analysis?Please provide proportional composition of your portfolio globally and per geographical scope i)by sectors&industries for business,corporate and investment banking portfolios(i.e.sector exposure or industry breakdown in%),and/or ii)by products&services and by

286、types of customers for consumer and retail banking portfolios.c)Context:What are the main challenges and priorities related to sustainable development in the main countries/regions in which your bank and/or your clients operate?Please describe how these have been considered,including what stakeholde

287、rs you have engaged to help inform this element of the impact analysis.Based on these first 3 elements of an impact analysis,what positive and negative impact areas has your bank identified?Which(at least two)significant impact areas did you prioritize to pursue your target setting strategy(see 2.2)

288、?Please disclose.d)For these(min.two prioritized impact areas):Performance measurement:Has your bank identified which sectors&industries as well as types of customers financed or invested in are causing the strongest actual positive or negative impacts?Please describe how you assessed the performanc

289、e of these,using appropriate indicators related to significant impact areas that apply to your banks context.In determining priority areas for target-setting among its areas of most significant impact,you should consider the banks current performance levels,i.e.qualitative and/or quantitative indica

290、tors and/or proxies of the social,economic and environmental impacts resulting from the banks activities and provision of products and services.If your bank has taken another approach to assess the intensity of impact resulting from the banks activities and provision of products and services,please

291、describe this.In prior reporting,Citi has discussed our approach to identifying certain priority strategic impact initiatives.We note that approach does not use PRB-specific tools.Throughout this index,we provide information related to our key climate and sustainable finance initiatives that are con

292、sistent with the goals of the Paris Agreement and the 2030 Agenda for Sustainable Development.As we work to update our sustainability reporting approach in response to evolving regulatory obligations,we expect to leverage our work in that space to guide our identification of areas of positive and ne

293、gative impact in the future.While not included as part of an impact analysis,we regularly disclose relevant information about the composition of Citis portfolios.Citi discloses its consumer credit portfolio broken down by business(please see page 79 of the 2023 10-K).For our corporate credit portfol

294、io,we disclose the portfolio exposure mix by industry(please see page 74 of the 2023 10-K)as well as outstanding loan amounts across sectors(please see page 75 of the 2023 10-K).Citi also provides a breakdown of its credit exposures and associated levels of climate risk vulnerability in a climate ri

295、sk credit exposure heat map(please see pages 47 to 49 of the 2023 Citi Climate Report).*Further,we have continued our work on strategic initiatives,such as financed emissions reduction targets under our Net Zero Plan,as outlined in our Citi Climate Report and ESG Report.*The disclosed exposures in t

296、he heat map may have a lag of approximately one year relative to the 10-K.External References 2023 10-K 2023 Citi Climate Report 2022 ESG ReportAppendicesCiti 2023 ESG ReportPage 99Sustainability Accounting Standards Board IndexUnited Nations Guiding Principles Reporting Framework IndexAssuranceSust

297、ainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and ReferencesSelf-assessment summaryWhich of the foll

298、owing components of impact analysis has your bank completed,in order to identify the areas in which your bank has its most significant(potential)positive and negative impacts?As mentioned in 2.1,our approach to impact assessment continues to evolve in response to regulatory expectations.We will work

299、 toward alignment across analysis and as such,have left the responses below blank.Scope:YesIn progressNoPortfolio composition:YesIn progressNoContext:YesIn progressNoPerformance measurement:YesIn progressNoWhich most significant impact areas have you identified for your bank,as a result of the impac

300、t analysis?How recent is the data used for and disclosed in the impact analysis?Up to 6 months prior to publication Up to 18 months prior to publication Up to 12 months prior to publication Longer than 18 months prior to publicationAppendicesCiti 2023 ESG ReportPage 100Sustainability Accounting Stan

301、dards Board IndexUnited Nations Guiding Principles Reporting Framework IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Ass

302、essment Requirements ResponseLinks and References2.2 Target Setting(Key Step 2)Show that your bank has set and published a minimum of two targets which address at least two different areas of most significant impact that you identified in your impact analysis.The targets have to be Specific,Measurab

303、le(qualitative or quantitative),Achievable,Relevant and Time-bound(SMART).Please disclose the following elements of target setting(a-d),for each target separately:a)Alignment:which international,regional or national policy frameworks to align your banks portfolio with have you identified as relevant

304、?Show that the selected indicators and targets are linked to and drive alignment with and greater contribution to appropriate Sustainable Development Goals,the goals of the Paris Agreement,and other relevant international,national or regional frameworks.b)Baseline:Have you determined a baseline for

305、selected indicators and assessed the current level of alignment?Please disclose the indicators used as well as the year of the baseline.c)SMART targets(incl.key performance indicators(KPIs):Please disclose the targets for your first and your second area of most significant impact,if already in place

306、(as well as further impact areas,if in place).Which KPIs are you using to monitor progress towards reaching the target?Please disclose.d)Action plan:Which actions including milestones have you defined to meet the set targets?Please describe.Please also show that your bank has analysed and acknowledg

307、ed significant(potential)indirect impacts of the set targets within the impact area or on other impact areas and that it has set out relevant actions to avoid,mitigate,or compensate potential negative impacts.In prior reporting,Citi has discussed our approach to identifying certain priority strategi

308、c impact initiatives.We note that this approach does not use PRB-specific tools.We continue to work on strategic initiatives and targets consistent with the goals of the Paris Agreement and the 2030 Agenda for Sustainable Development.Net Zero Commitment:In alignment with the goals of the Paris Agree

309、ment,we have committed to net zero GHG emissions for our financing by 2050 and net zero GHG emissions for our operations by 2030.To date,we have set interim,2030 emissions reduction targets for the following lending portfolios:Auto Manufacturing,Commercial Real Estate(North America),Energy,Power,Ste

310、el and Thermal Coal Mining.For these same sectors,we also publish our financed emissions based on drawn exposure,in accordance with the Partnership for Carbon Accounting Financials(PCAF)methodology.In 2023,we also disclosed financed emissions associated with the Aluminum and Shipping sectors and fac

311、ilitated emissions for the Energy and Power sector.Our targets and baselines can be found on page 51 of the 2023 Citi Climate Report.Citi has 2030 interim emissions reduction targets for specific loan portfolios.These 2030 targets can be found on page 51 of the 2023 Citi Climate Report.For a detaile

312、d timeline indicating the steps we are taking to achieve these targets,please see page 21 of the 2023 Citi Climate Report.$1 Trillion Sustainable Finance Goal:We have committed$1 trillion to sustainable finance by 2030.This goal supports innovation and action toward addressing the global challenges

313、outlined in the Paris Agreement and the 2030 Agenda for Sustainable Development.To count toward the goal,a transaction must meet established criteria as outlined on page 16 of the 2023 ESG Report.We use yearly sustainable finance activity broken down by region,criteria and business to monitor progre

314、ss toward this target.Our current progress can be found on page 17 of the 2023 ESG report.External References 2023 Citi Climate Report Environmental and Social Policy Framework 2022 ESG ReportAppendicesCiti 2023 ESG ReportPage 101Sustainability Accounting Standards Board IndexUnited Nations Guiding

315、Principles Reporting Framework IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and R

316、eferencesSelf-assessment summaryWhich of the following components of target setting in line with the PRB requirements has your bank completed or is currently in a process of assessing for your Climate ChangeAlignment YesIn progressNoBaseline YesIn progressNoSMART targetsYesIn progressNoAction planYe

317、sIn progressNo2.3 Target implementation and monitoring(Key Step 2)For each target separately:Show that your bank has implemented the actions it had previously defined to meet the set target.Report on your banks progress since the last report towards achieving each of the set targets and the impact y

318、our progress resulted in,using the indicators and KPIs to monitor progress you have defined under 2.2.Or,in case of changes to implementation plans(relevant for 2nd and subsequent reports only):describe the potential changes(changes to priority impact areas,changes to indicators,acceleration/review

319、of targets,introduction of new milestones or revisions of action plans)and explain why those changes have become necessary.In prior reporting,Citi has discussed our approach to identifying certain priority strategic impact initiatives.We note that this approach does not use PRB-specific tools.Below

320、is an update on two primary sustainability initiatives.Net Zero Commitment:Emissions associated with key carbon-intensive sectors on pages 50 to 51 of the 2023 Citi Climate Report Please also refer to items below,which aid in operationalizing our Net Zero Plan:Enhanced timeline for achieving 2030 ta

321、rgets page 21 of the 2023 Citi Climate Report Net Zero Review Template page 25 of the 2023 Citi Climate Report Climate Risk Assessment&Scorecard page 41 of the 2023 Citi Climate Report$1 Trillion Sustainable Finance Goal:Financial performance broken down by region,criteria and business on page 17 of

322、 the 2023 ESG Report Environmental and social impacts on page 18 of the 2023 ESG Report 2023 ESG Report Our$1 Trillion Goal Our Net Zero CommitmentExternal References 2023 Citi Climate ReportAppendicesCiti 2023 ESG ReportPage 102Sustainability Accounting Standards Board IndexUnited Nations Guiding P

323、rinciples Reporting Framework IndexAssuranceSustainable FinanceClimate Risk&Net ZeroSustainable OperationsBuilding Equitable&Resilient CommunitiesDiversity&TalentResponsible BusinessESG at CitiThe Principles for Responsible Banking IndexReporting and Self-Assessment Requirements ResponseLinks and Re

324、ferencesPrinciple 3:Clients and CustomersWe will work responsibly with our clients and our customers to encourage sustainable practices and enable economic activities that create shared prosperity for current and future generations.3.1 Client engagementDoes your bank have a policy or engagement proc

325、ess with clients and customers in place to encourage sustainable practices?YesIn progressNoDoes your bank have a policy for sectors in which you have identified the highest(potential)negative impacts?YesIn progressNoDescribe how your bank has worked with and/or is planning to work with its clients a

326、nd customers to encourage sustainable practices and enable sustainable economic activities).It should include information on relevant policies,actions planned/implemented to support clients transition,selected indicators on client engagement and,where possible,the impacts achieved.We have establishe

327、d dedicated teams embedded across our businesses,including Banking,Services,Markets,Wealth and U.S.Personal Banking,to offer strategic sustainable finance services and solutions.For further details,please see Sustainable Finance Across Citi on page 11 of the 2023 ESG Report.Our Environmental and Soc

328、ial Risk Management(ESRM)Policy guides our approach to engaging with clients on environmental and social risks,to help us finance projects and activities responsibly.Ongoing engagement with our clients is an important part of our ESRM process.When we first established our ESRM Policy,our engagements

329、 were focused on specific,project-related financial transactions and their associated environmental and social risks and mitigation efforts.However,as we have developed sector-specific requirements and Areas of High Caution over the years,we have added corporate-level reviews and client engagements

330、across a number of sectors.These sector-specific risk review processes encourage dialogue between Citi and our clients about the material environmental and social risks associated with their operations,enabling us to develop a better understanding of prevailing industry practices and our clients per

331、formance and provide advice on more sustainable practices,as needed.2023 ESG Report Financing the Low-Carbon Transition Risk Management Environmental and Social Risk ManagementExternal References Environmental and Social Policy Framework3.2 Business opportunitiesDescribe what strategic business oppo

332、rtunities in relation to the increase of positive and the reduction of negative impacts your bank has identified and/or how you have worked on these in the reporting period.Provide information on existing products and services,information on sustainable products developed in terms of value(USD or lo

333、cal currency)and/or as a%of your portfolio,and which SDGs or impact areas you are striving to make a positive impact on(e.g.green mortgages climate,social bonds financial inclusion,etc.).Citi has announced a goal to finance or facilitate$1 trillion in sustainable finance by 2030.The goal aims to further the transition to a sustainable,equitable,low-carbon economy that supports societys environment